Production Support

Role & responsibilities

The main responsibility of Production ITG - APS organization is to provide applications production support services.

The Production Support team member for the Production ITG - APS team will be primarily responsible for following activities:

• Application/Infra Incident Management
• Application/Infra Request Fulfilment
• Application/Infra Change Implementation
• Application/Infra Monitoring
• Application/Infra Automation
• Functional application support

Providing technical and functional support: 

•       Providing technical and functional support
•       Managing incidents within the scope 
•       Guaranteeing the eradication of problems  

Implementing monitoring and supervise the applications technical and functional components: 

•       Implementing the system and parameters used to monitor its scope 
•       Monitoring the smooth implementation of processing according to the production plan  
•       Checking the functional and technical quality of the interfaces / transfers between applications 
•       Monitoring the condition of the applications technical components
•       Ensure that the application meets its functional requirements and operates as intended  
•       Checking the proper running of application backups and restoration 

Orchestrating and managing the various releases within his/her scope 

Creating and enriching the application document framework 

Maintaining operating procedures

Create Automation through Gitlab, Ansible, DAIR …

Create and Deploy updates for Obsolescence, patches …