BMC Remedy Developer (5-8 yrs)

A BMC Remedy Developer is responsible for designing, developing, and maintaining solutions within the BMC Remedy platform, ensuring efficient and reliable IT Service Management (ITSM) operations. The role involves customizing workflows, integrating Remedy with other systems, and supporting organizational IT processes.

Key Responsibilities :

Development and Customization :

- Design and develop custom applications, workflows, and forms within the BMC Remedy ITSM suite.

- Customize Remedy modules, including Incident Management, Change Management, Problem Management, and Service Request Management, based on business needs.

Integration :

- Develop and implement integrations between BMC Remedy and third-party systems using REST APIs, SOAP, or other integration methods.

- Ensure seamless data exchange and synchronization across IT systems.

System Configuration :

- Configure and optimize BMC Remedy to improve usability and performance.

- Manage AR System components, including data dictionaries, forms, active links, filters, and escalations.

Testing and Quality Assurance :

- Develop test plans, scripts, and cases to validate customizations and integrations.

- Conduct unit, system, and performance testing to ensure quality.

Troubleshooting and Support :

- Diagnose and resolve issues in the Remedy environment, ensuring minimal downtime.

- Provide technical support and maintenance for Remedy applications and integrations.

Documentation :

- Create and maintain detailed technical documentation for customizations, configurations, and integrations.

- Document development processes, workflows, and troubleshooting steps.

Collaboration :

- Work closely with IT teams, business analysts, and stakeholders to gather requirements and deliver tailored solutions.

- Collaborate with other developers and architects to align customizations with organizational IT standards.

Upgrades and Enhancements :

- Plan and execute upgrades to the BMC Remedy platform, ensuring compatibility with existing systems.

- Stay updated on new features and functionalities in the Remedy suite and propose enhancements.

Required Skills and Qualifications :

Technical Expertise :

- Strong knowledge of BMC Remedy ITSM modules and AR System.

- Experience in BMC Remedy Development, including custom workflows, forms, and scripts.

- Proficiency in integration technologies such as REST, SOAP, and web services.

- Familiarity with programming languages such as Java, Python, or Perl.

- Experience with database management systems (e.g., Oracle, SQL Server) and writing SQL queries.

IT Knowledge :

- Understanding of ITIL processes and frameworks.

- Familiarity with incident, problem, and change management workflows.

- BMC with helix and latest version of BMC remedy.-Mandate