ServiceNow Developer - ITSM/ITOM (8-14 yrs)

Servicenow Developer

Exp : 8 to 14 years

Skill : ServiceNow, Integration, Discovery , ITSM, ITOM

Shift : 2 PM to 11 PM,

Work location : Hyderabad & Bangalore

Mode of work : 3 days working from Office.

NP : Immediate.

Job Description :

- Conducting maintenance and upgrades to Service Catalog items.

- Creating and executing changes to Service Catalog items.

- Conducting story development (enhancement), testing, and promotion preparation for changes.

- Providing defect support and remediation.

- Providing catalog tasks support.

- Providing ServiceNow Catalog architecture and technical views.

- Providing ServiceNow release upgrades planning, code migration, testing, and defect handling support.

- Providing ServiceNow instance cloning, data refreshing, and maintenance for all instances within the environment as required.

- Opening and working on tickets with ServiceNow.

- Implementing data changes per the agreed-upon process .

- Reviewing Service Requests and Changes submitted for in-scope services, and estimating the level of effort that will be required to implement.

- Conducting ServiceNow function and module demonstrations

- Supporting integration with ServiceNow for additional data sources.

- Providing End User Incident and defect support for catalog items.

- Assisting with periodic audits of the platform and accuracy of the data within ServiceNow.