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9 cloudEQ Jobs
Jira Developer
cloudEQ
posted 17d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Jira Cloud Administration:
- Oversee and manage Jira Cloud environments, including Jira Software, Jira Service Management (JSM), and Confluence.
- Architect and design the overall system setup for Jira, Confluence, and Atlassian Access , ensuring scalability and robustness.
- Design, implement, and maintain custom workflows, automation rules, and issue types tailored to business requirements.
- Develop long-term strategies for deploying and scaling Atlassian products to meet organizational growth and goals.
- Jira Service Management (JSM) Opsgenie:
- Manage JSM configurations, including queues, SLAs, service portals, and customer support workflows.
- Implement and manage request types, forms, and automation to improve IT service management processes.
- Configure and manage Opsgenie alerts based on SLA escalation policies , ensuring incident resolution and escalation processes run smoothly.
- Oversee user management , setting appropriate permissions and access controls across Jira, Confluence, and Atlassian products.
- Asset Management:
- Implement and maintain Jira Service Management s Asset Management module to track and manage hardware, software, and other critical assets.
- Design asset tracking processes and integrate Jira assets with 3rd party applications to optimize asset lifecycle management.
- Integrations Customizations:
- Integrate Jira Cloud with third-party applications using REST APIs and ensure seamless data flow between Jira Cloud and enterprise systems.
- Integrate Jira and Confluence with other tools and platforms used within the organization.
- Create and manage custom scripts (using Jira Automation or third-party add-ons) to automate tasks and workflows.
- Migrate data centers to cloud or execute cloud-to-cloud migrations , ensuring data integrity and minimal downtime.
- Compliance Security:
- Ensure the deployment of Atlassian products complies with data security standards and regulations.
- Regularly conduct security audits and assessments of the Atlassian environment, implementing industry best practices.
- Stakeholder Management:
- Gather and analyze requirements from different stakeholders to ensure the Atlassian suite meets their needs and operational requirements.
- Address and resolve any issues or challenges that arise with the use of Atlassian products.
- Document architecture designs, configurations, and procedures , sharing knowledge with team members and ensuring business continuity.
- Licensing, Budgeting Reporting:
- Manage licenses for Atlassian products , ensuring compliance and cost-effectiveness.
- Manage the budget related to Atlassian products , ensuring the use of cost-effective solutions while meeting business needs.
- Develop and manage reporting systems within Jira and Confluence to support decision-making processes.
- Plan and manage the capacity of Atlassian applications to ensure they can scale with growing organizational needs.
- Continuous Learning Improvement:
- Stay informed about new features and technologies related to Atlassian products and assess their applicability to the organization.
- Provide advanced user support for Jira Software, JSM, and Opsgenie, ensuring timely resolution of issues.
- Conduct training sessions and create documentation to guide end-users and administrators on best practices.
Required Skills Qualifications:
Experience: Minimum of 7 years of experience in Jira Cloud administration, including Jira Software, Jira Service Management (JSM), and Confluence.
- Tools: Proficiency in Jira Cloud, JSM, Asset Management, Opsgenie, and relevant integrations.
- Customization: Hands-on experience with Jira automation rules, custom workflows, and project configuration.
- Asset Management: Strong understanding of Asset Management practices within Jira Service Management and their integration with 3rd party systems.
- Opsgenie: Experience configuring and managing Opsgenie, including escalation policies, alerting rules, and on-call schedules.
- Integrations Migrations: Proven experience in integrating Jira with other tools using REST APIs and executing migration projects (data center to cloud, cloud-to-cloud) .
- Problem-Solving: Strong analytical skills with the ability to troubleshoot issues and implement effective solutions.
- Compliance Security: In-depth understanding of security standards and regulations for deploying Atlassian products.
- Communication: Excellent written and verbal communication skills to interact with technical and non-technical stakeholders.
- Certifications: Atlassian Certifications are a plus.
- Jira Cloud Instance: Must have access to a personal Jira Cloud instance to perform real-time activities and hands-on tasks during the interview process.
Employment Type: Full Time, Permanent
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based on 77 employees
Flexible timing
Monday to Friday
No travel
Day Shift
cloudEQ Benefits
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