Jira Administrator

Requirements:

• 4-6 years of development and system administration experience of Atlassian systems (JSM and JiraCloud) which includes.
• Experience in the design, build, automations and customization and roll out of advanced Jira/JSM workflows and schemes.
• Experienced in the selection and implementation of Marketplace apps.
• Testing and delivery of solutions/workflows and integrations with solutions such as Opsgenie, PagerDuty, Bitbucket, Confluence and other Jira instances.
• Create and maintain dashboards, reports and metrics to track and measure key performance indicators.
• Ability to write advanced JQL (Jira Query Language).
• Ability to construct custom dashboards and advanced Filters.
• Ability to write custom plugins for Jira.
• Demonstrable experience customizing JIRA projects with various schemas, complex workflows, screen schemes, permission schemes, and notification schemes.
• Configure and manage incident, problem, and change management processes.
• Apply Jira/JSM best practices and ITSM principles to optimize services and processes.
• Nice to have following certifications: ACP-120 - Jira Administration for Cloud or ACP-420 - Managing Jira Service Projects for Cloud.
• Experience in administration of Confluence, Atlassian Status Page and Atlassian Analytics is a plus.
• Support escalations & P1 issues.
• Excellent interpersonal skills to foster collaboration with diverse teams and stakeholders.
• Create clear, concise, and comprehensive updateable documentation for code, APIs, and system architecture to ensure that other developers can easily understand and maintain the work.
• Continuously seek opportunities to improve development processes and workflows.
• Continuously seek opportunities by staying up to date with latest Atlassian technology trends by advocating for adoption and be an efficiency ambassador.