Service Desk Engineer intern

As a Service Desk Intern, you will assist in providing technical support to end users within the organization. This position will offer exposure to IT service desk operations, troubleshooting, and technical problem-solving, allowing you to learn and develop foundational IT skills. What s for the Candidate? Hands-on experience with IT support processes and tools. Mentorship from experienced IT support professionals. Exposure to troubleshooting and resolving common technical issues.

Opportunity to build basic IT skills and develop career pathways in tech support. Key Responsibilities: Assist in handling IT support tickets related to hardware, software, and network issues. Learn to troubleshoot basic computer problems under supervision. Support in maintaining the knowledge base by documenting solutions to frequent issues. Help escalate complex issues to senior engineers or specialized teams.

Provide remote and on-site support to end users for routine technical problems. Requirements: Basic understanding of computer hardware, operating systems, and common software applications. Strong communication and problem-solving skills. Willingness to learn and ability to adapt to new technologies. Currently enrolled in a degree program related to IT, computer science, or a relevant field.