ServiceNow Developer (1-8 yrs)

Position Overview :

We are seeking a skilled ServiceNow Developer with expertise in ServiceNow Portal, Employee Center, and integrations. This role requires 24x7 support in a work-from-home (WFH) setup. The ideal candidate should have strong development skills, problem-solving abilities, and excellent communication to collaborate with clients and stakeholders.

Key Responsibilities :

- ServiceNow Portal Development : Design, develop, and maintain ServiceNow Service Portal for enhanced user experience.

- Employee Center (EC) : Configure and customize Employee Center for seamless employee interactions.

- UI Development : Implement and enhance HTML, CSS, and JavaScript for an intuitive and responsive interface.

- ServiceNow APIs & Integrations : Develop and integrate ServiceNow REST/SOAP APIs for data exchange with third-party applications.

- AI Search & Mobile : Optimize AI Search, Now Mobile, and other ServiceNow knowledge management tools.

- Content & Knowledge Management : Enhance content management, knowledge base, and self-service functionalities.

- Incident & Problem Resolution : Provide 24x7 support, troubleshooting portal-related issues and ensuring high availability.

- Stakeholder Communication : Effectively engage with clients and stakeholders to understand requirements and deliver solutions.

Qualifications :

Education : Bachelor's degree in Computer Science, IT, or related field.

Experience : 1-8 years in ServiceNow Portal & Employee Center development.

Technical Skills :

- Proficiency in JavaScript, HTML, CSS, APIs, and integrations.

- Strong analytical and troubleshooting skills.

- Excellent verbal and written communication to interact with global stakeholders.

Work Model : Remote (WFH) with 24x7 availability for support.

Preferred Qualifications :

- ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD)

- Experience with Now Mobile & AI-powered search

- Knowledge of Agile development methodologies