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17 Cision Jobs

Customer Support Specialist

6-11 years

Chennai

1 vacancy

Customer Support Specialist

Cision

posted 11d ago

Job Description

As a Customer Support Specialist, reporting into Support Management, you are working within the boundaries of 1st tier support, while in close collaboration with Technical Product Specialists, Customer Experience and our fantastic RD team.
 
Primary Responsibilities
  • Reply to customer inquiries via supported communication channels
  • Identify, replicate, and report validated product issues to the RD team
  • Identify and log feature requests
  • Follow-up on customer inquiries upon issue resolution/feedback from RD
  • Provide outstanding service to our customers via prompt and value-adding interactions over phone, email and chat
  • Take ownership of support tickets and be responsible for funneling them through all process stages until a resolution has been reached
  • Maintain an overview of submitted cases to RD, and flag internal SLA breaches
  • Escalate support cases based on severity levels and associated business risk assessments
  • Be an expert on the Brandwatch product suite and its features as they are launched and engage in feature tests
  • Update internal knowledge base with new relevant insights in order to enhance knowledge sharing across all support team members
  • Participate and contribute to roundtables, calibration and training sessions within support and cross-functional departments

Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at Cision through

(based on 3 Cision interviews)
Company Website
Recruitment Consultant
34%
33%
33% candidates got the interview through other sources.
Moderate Confidence
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Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

What people at Cision are saying

Customer Support Specialist salary at Cision

reported by 3 employees with 6 years exp.
₹4.5 L/yr - ₹6.5 L/yr
At par with the average Customer Support Specialist Salary in India
View more details

What Cision employees are saying about work life

based on 51 employees
57%
69%
86%
75%
Flexible timing
Monday to Friday
No travel
Night Shift
View more insights

Cision Benefits

Work From Home
Health Insurance
Free Transport
Cafeteria
Job Training
Free Food +6 more
View more benefits

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