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5 Cigna Health Insurance Jobs
Customer Service Supervisor
Cigna Health Insurance
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Managing, leading, and mentoring a team of Customer Service Representatives to deliver exceptional service and meet operational KPIs.
- Attending any escalations calls and meetings.
- Proactively identifying opportunities for process improvement and innovation.
- Ensuring productivity, quality, and customer satisfaction targets are consistently met.
- Providing coaching, mentoring, and support to team members for skill development and performance enhancement.
- Maintaining strong employee engagement through day-to-day involvement, motivation, conflict resolution, and training.
- Implementing new initiatives and measuring their impact in coordination with the Management Team.
- Serving as a single point of contact (SPOC) for specific clients/accounts, if required. - Representing the organization during client visits, stakeholder meetings, and strategic partner interactions.
About The Cigna Group
Employment Type: Full Time, Permanent
Functional Areas: Banking/Insurance
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What people at Cigna Health Insurance are saying
What Cigna Health Insurance employees are saying about work life
based on 4 employees
Flexible timing
Monday to Friday
No travel
Cigna Health Insurance Benefits
View more benefits
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