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CIEL HR
26 CIEL HR Jobs
Head - Operations - BPO (20-25 yrs)
CIEL HR
posted 18hr ago
Flexible timing
Key skills for the job
Position Overview
We are seeking a visionary and results-driven Vice President of Operations to spearhead a delivery unit comprising 2,000 full-time employees. This executive leadership role will oversee critical operational functions and manage a significant P&L, focusing on enhancing performance, achieving operational excellence, and delivering superior client satisfaction across the organization.
Roles and Responsibilities:
Strategic Planning:
- Develop and execute delivery strategies aligned with organizational objectives.
- Identify and prioritize initiatives to support business growth and scalability.
Project Oversight:
- Manage end-to-end project management processes, ensuring adherence to timelines, budgets, and quality standards.
- Guarantee successful project delivery that meets or exceeds client expectations.
Team Leadership:
- Build, inspire, and lead a high-performing delivery team.
- Promote a culture of accountability, collaboration, and continuous improvement.
Client Relationship Management:
- Foster and maintain strong relationships with key clients and stakeholders.
- Serve as the primary escalation point and lead discussions on major projects or challenges.
Resource Management:
- Optimize resource allocation across projects to maximize efficiency and productivity.
- Identify staffing requirements and oversee recruitment, training, and development efforts.
Performance Measurement:
- Define and monitor key performance indicators (KPIs) to evaluate delivery outcomes.
- Leverage data-driven insights to identify and implement process improvements.
Risk Management:
- Proactively identify and mitigate risks associated with project delivery.
- Resolve issues that may affect timelines, budgets, or quality standards.
Budget Oversight:
- Oversee budgets for delivery operations, ensuring projects remain financially viable.
- Analyze and report on financial performance related to delivery activities.
Cross-Functional Collaboration:
- Partner with sales, marketing, and product teams to align delivery functions with overall business goals.
- Ensure seamless communication and coordination between departments.
Change Management:
- Lead the implementation of new processes, tools, and methodologies within the delivery function.
- Drive effective change management strategies to ensure successful transitions.
Continuous Improvement:
- Champion a culture of continuous improvement within the delivery team.
- Stay abreast of industry trends and best practices to enhance operational efficiency.
Reporting:
Deliver regular updates to executive leadership on delivery performance, challenges, and growth opportunities.
- Prepare comprehensive reports and presentations for internal and external stakeholders as required.
- This role is critical for driving organizational success and requires a dynamic leader with a proven track record in operations, strategic planning, and team leadership.
Functional Areas: Other
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