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Premium Employer

Chubb

Compare

3.9

based on 159 Reviews

261 Chubb Jobs

AVP - Project Delivery

Chubb

3.9

based on 159 Reviews

11-15 years

Warangal, Hyderabad / Secunderabad, Nizamabad

1 vacancy

AVP - Project Delivery

Chubb

posted 4hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Automation Testing Auditing Information Technology Analytical Chemistry Application Support

+ 3 more

Job Description

Ownership of the overall release calendar and all planning associated with co-ordinating a release including management of stakeholders
Accountability for co-ordinating releases and management of stakeholders including management of issues in case issues are encountered during a release
Management of compliance and risk due to releases including owning the change approval process
Acquiring priorities from business stakeholders and product teams within the Australian Digital Flip
Maintaining a release artefact repository for IT compliance
Facilitation and acquiring release communications for internal / external needs

The role collates all necessary compliance requirements for software deployments in accordance to best practice. Internal and external compliance governance and audit facilitation are an important aspect of the role. Collation of Release Artifices in-line with the release schedule are required on a continued basis. Release Facilitation is required for each release planned for the production pipeline.

The release manager plans, and facilitates all production deployments ensuring backups, software installation, co-ordination of post verification testing (PVT) and suitable emergency procedures are in place and conducted.

Business stakeholder planning and communications are communicated on a regular basis in accordance to the release schedule which includes prioritisation of business features.

At times the role is required to be available for emergency releases from P1 and M2 Major Incidents requiring an emergency break-fix which could require deployment after hours or on weekends.

MAJOR DUTIES / RESPONSIBILITIES

Major duties/responsibilities are detailed in the individual s annual goals. These goals include the following items:

Facilitate software releases from ticket prioritisation to production
Establish a production coordination schedule, release artifaces, communications plan for each release scheduled for production.
Work with business stakholders to obtain ticket priotisation for each scheduled release and liase with the nessesary technical leads for development activities.
Maintain the release repository of all release artifactes for compliance and audit
Work with engineers within the Digital Flip, business stakeholders and users to establish best practice principles
Assist and support in achieving departmental goals and objectives
Ensure compliance of all security measures in application support and development processes

KNOWLEDGE & SKILLS

Essential:

University degree or equivalent experience in the field of Insurance, Business Systems, Information Technology or equivalent
Production Support ITIL experience
Experience working with JIRA, Confluence and ServiceNow
Experience in Release Management within a production support ITIL team
Demonstrates strong customer service and technology comprehension
A strong verbal and written communicator with effective presentation and communication skills
A self-starter
Quality and outcome driven
A team player
Flexible and open to the challenges of a fast pace, changing environment
Able to effectively prioritise workloads and display excellent time management skills
Customer oriented both internal and external & able to build relationships across teams and customer organisations
Takes a systematic, disciplined and analytical approach to problem solving
Ability to work in a challenging and delivery focused environment
The ability to work to agreed deadlines

Desirable:

Ideally has exposure and knowledge to insurance business systems and channels typically used via Sunrise Exchange, Steadfast SCTP, AON EMBS and Web Portals.
Policy Administration insurance platform experience (e.g. Duck Creek)

PERFORMANCE MEASURES

Performance is measured as detailed in the individual s annual goals. General areas of performance covered by the individual s annual goals are:

Adherence to the release schedule
Maintenance of the release artefact repositories
Stakeholder satisfaction
Adherence to good practice and process/procedures
Release communication material and maintenance

Based in CBSi reporting to the Deployment Automation Product Owner, the role will be responsible for facilitating software releases for several business systems within the Digital Flip Australian Digital Insurance business. The successful candidate will work alongside software engineers, testers and Chubb business stakeholders to ensure the software release schedule is adhered to.

The role requires a thorough knowledge in ITIL methodologies, specifically Release Management. Being a conduit for the business, the role is a central point to the business stakeholders for content on the release schedule as well as facilitation of necessary communications.

The scope of the role includes but is not limited to

Ownership of the overall release calendar and all planning associated with co-ordinating a release including management of stakeholders
Accountability for co-ordinating releases and management of stakeholders including management of issues in case issues are encountered during a release
Management of compliance and risk due to releases including owning the change approval process
Acquiring priorities from business stakeholders and product teams within the Australian Digital Flip
Maintaining a release artefact repository for IT compliance
Facilitation and acquiring release communications for internal / external needs

Business stakeholder planning and communications are communicated on a regular basis in accordance to the release schedule which includes prioritisation of business features.

At times the role is required to be available for emergency releases from P1 and M2 Major Incidents requiring an emergency break-fix which could require deployment after hours or on weekends.

MAJOR DUTIES / RESPONSIBILITIES

Major duties/responsibilities are detailed in the individual s annual goals. These goals include the following items:

Facilitate software releases from ticket prioritisation to production
Establish a production coordination schedule, release artifaces, communications plan for each release scheduled for production.
Work with business stakholders to obtain ticket priotisation for each scheduled release and liase with the nessesary technical leads for development activities.
Maintain the release repository of all release artifactes for compliance and audit
Work with engineers within the Digital Flip, business stakeholders and users to establish best practice principles
Assist and support in achieving departmental goals and objectives
Ensure compliance of all security measures in application support and development processes

KNOWLEDGE & SKILLS

Essential:

University degree or equivalent experience in the field of Insurance, Business Systems, Information Technology or equivalent
Production Support ITIL experience
Experience working with JIRA, Confluence and ServiceNow
Experience in Release Management within a production support ITIL team
Demonstrates strong customer service and technology comprehension
A strong verbal and written communicator with effective presentation and communication skills
A self-starter
Quality and outcome driven
A team player
Flexible and open to the challenges of a fast pace, changing environment
Able to effectively prioritise workloads and display excellent time management skills
Customer oriented both internal and external & able to build relationships across teams and customer organisations
Takes a systematic, disciplined and analytical approach to problem solving
Ability to work in a challenging and delivery focused environment
The ability to work to agreed deadlines

Desirable:

Ideally has exposure and knowledge to insurance business systems and channels typically used via Sunrise Exchange, Steadfast SCTP, AON EMBS and Web Portals.
Policy Administration insurance platform experience (e.g. Duck Creek)

PERFORMANCE MEASURES

Performance is measured as detailed in the individual s annual goals. General areas of performance covered by the individual s annual goals are: