Senior Storage Operations Engineer

Position Summary:

Chubb is seeking an experienced Lead Storage Operations Engineer to join our growing Distributed IT Operations team, providing support for the Enterprise Storage. The Storage Operations Engineer would require a minimum of 5+ years of directly related experience supporting Dell EMC Block and File Storage systems, including but not limited to PowerMax, PowerStore, PowerScale (Isilon) and Pure environments.

Seeking motivated technical professionals who specialize in providing support for enterprise level Storage infrastructure and related services, focusing on stability and performance. The position holder will be primarily focused on performing operational functions of Chubbs Block and File storage Infrastructure environment; activities include but not limited to the support and maintenance of multiple Dell EMC, Pure and IBM storage environments, monitoring, alerting, availability, resource and performance management.

Primary Job Responsibilities:

• Investigation and diagnosis of incidents and problems, as well as provisioning activities relating to Block Storage, File Storage, and Storage Fabric switch environments.
• Participate in a follow the sun operational model supporting and maintaining the Block and File Storage Infrastructure for Global systems.
• Provide on-call and after-hours support to address incidents, maintain infrastructure and support operational efforts.
• Provide training and mentorship to junior team members. Train team members in best practices and act as subject matter expert and escalation contact for infrastructure related issues.
• Proactively ensure the highest levels of systems and infrastructure availability. Perform daily system monitoring, verifying the integrity and availability of file and block storage systems, as well as storage fabric switches.
• Define, monitor and enforce the capacity and performance standards, metrics and thresholds and help build the instrumentation to effectively manage the environment.
• Work closely with network, security, development, application and support teams in the implementation of infrastructure components that support emerging technologies and applications.
• Create and maintain system documentation for the storage infrastructure (SAN switches, storage, NAS) technologies, including installation, configuration, and appropriate troubleshooting steps.
• Implement common preventive maintenance practices for Dell PowerMax, PowerStore, Pure and PowerScale (Isilon).
• Monitors, escalates, and re-mediate NAS & SAN device/application (access, performance, events) alerts to identify potential incidents.
• Providing Level 2 DAS, SAN, NAS Configuring and administering support and expertise as it relates to the storage environment as needed.
• Provide expertise with the configuration, and administration, tuning, optimizing and troubleshooting for NFS / CIFS protocol on DellEMC Isilon (PowerScale) storage.
• Ensure that system improvements and changes are implemented and monitor effects of the modifications.
• Help Identify and manage risks within the Storage Infrastructure.
• Assist in the development and execution of disaster recovery plans.
• Participate in change, incident, and problem management for enterprise storage systems.