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Senior Software Engineer
Chubb
·
3-8 years
₹ 15 - 27L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Warangal, Hyderabad / Secunderabad, Nizamabad
1 vacancy
Senior Software Engineer
Chubb
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Architecture & Engineering (10%):
- Leverage understanding of contact center operations DFO configuration in CXOne.
- Leverage understanding of concepts and execution of architecture and engineering in the development and deployment of Genesys, inContact, Cisco, Microsoft, and/or Avaya contact center omni channel solutions.
- Drive architectural standardization and documentation for the contact center environments.
Business Engagement (10%)
- Interact with business customers and end user services to design and implement enhancements for DFO.
- Lead discussions with automation in mind with an underpinning focused on enhancing both customer experiences & productivity enabling all outcomes to be measured.
DFO Business Analysis & Design (20%)
- Ability to comprehend and implement best practices for contact centers, analyze routine production problems and direct and implement corrective changes to reduce failures and improve redundancy and recovery.
- Design, document and develop DFO flows and integration.
- Drive architectural standardization and documentation for the contact center environments.
Automation (60%)
- Develop operational process automation using efficient technologies & procedures for Move, Adds, and Changes to DFO services.
- Leverage agile approaches and DevOps experiences for accelerated design and deployment, and documentation to improve automation, and improve operational models.
- Technical configuration for DFO.
- Ability to leverage the CXOne APIs and integrations across an enterprise environment.
Other [10%]
- Undertake other business analysis/process improvements as assigned from time to time.
- Proven experience to comprehend and implement best practices for contact centers, analyze routine production problems and direct and implement corrective changes to reduce failures and improve redundancy and recovery.
- Minimum of 3 years of experience in a Technical/Service role in software, telecommunications, contact center.
- Minimum of 1 year of experience working in Nice CXone Studio.
- Nice CXone Studio, DFO channels (Chat, SMS, Email, Social Messaging, and Chatbot)
- Working knowledge of RESTful / SOAP API, Object-Oriented Analysis / Object-Oriented Design methodologies.
- Integration knowledge of Nice CXOne supported systems such as Microsoft dynamics and Amelia.
- Must be a self-starter with the ability to work independently and in a collaborative team environment. Proven track record in relationship-building and driving change in a matrixed work environment.
- Platform experience with leading collaboration technologies and certifications are a plus.
- Understanding of cloud technologies such as Azure or AWS and knowledge of security best practices and regulations.
- Understanding of the Agile development methodology, SDLC, and DevOps experience a plus for improved automation and operations
- Excellent communication and collaboration skills; ability to effectively communicate across all levels is required.
- Excellent written/verbal skills; ability to effectively communicate is required.
- Experience in understanding and communicating technical concepts to a non-technical audience.
- Bachelor s degree or equivalent work experience recommended.
- Strong background with NICE CXOne implementations ACD, IVR, WFM, including integrations with external platforms.
- Experience in understanding and communicating technical concepts to a non-technical audience.
Employment Type: Full Time, Permanent
Read full job descriptionChubb Interview Questions & Tips
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People are getting interviews at Chubb through
People are getting interviews through
(based on 33 Chubb interviews)
Job Portal
Campus Placement
Referral
Walkin
Company Website
34%
21%
15%
9%
6%
15% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Chubb are saying
Rating based on 20 Senior Software Engineer
reviews
Anonymous · Software Development
in Bangalore / Bengaluru
Likes
We get to work on many new tech stacks.
Dislikes
Work life balance and hike/promotion
Read 20 reviewsSenior Software Engineer salary at Chubb
reported by
233
employees
with 3-10
years exp.
₹9.2
L/yr - ₹28
L/yr
20%
more
than the average Senior Software Engineer Salary in India
View more details
What Chubb employees are saying about work life
based on 160 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Chubb Benefits
Submitted by Company
Health and Welfare Benefits Insurance Benefits Upskilling Benefits Savings and Investment plans
Submitted by Employees
Work From Home 
Free Food 
Health Insurance 
Education Assistance 
Cafeteria 
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Chubb Hyderabad / Secunderabad Office Location
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Hyderabad / Secunderabad, Telangana
500081
500081
Senior Software Engineer
3-8 Yrs
Warangal, Hyderabad / Secunderabad, Nizamabad
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