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Hospitality Executive
Chandigarh University
posted 4mon ago
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Fixed timing
Key skills for the job
Job Description
- Executive housekeeper
- Housekeeping Supervisor
- Room Boys/Attendants
- Public area attendants
- Food and Beverage Manager
- Asst Food and Beverage Manager
- Senior Captains
- Stewards
- Store Manager
- Store Attendant
- Oversee guest relations, addressing inquiries, concerns and complaints in a timely and professional manner, aiming to exceed guest expectations.
- Collaborate with other departments, such as food and beverage, events and facilities, to ensure seamless coordination and delivery of services to guests.
- Coordinate reservations and optimise occupancy rates, maximising revenue and maintaining accurate booking records.
- Monitor guest feedback and satisfaction metrics, implementing improvement initiatives based on feedback and trends.
- Conduct regular inspections to ensure cleanliness, functionality and maintenance of guest rooms and common areas.
- Manage vendor relationships, negotiate contracts and ensure quality and cost-effective service delivery.
- Stay updated on industry trends, best practices and emerging technologies in the hospitality field, continuously seeking opportunities to enhance guest experiences.
- Bachelor s degree in hospitality management, hotel administration or a related field.
- 6 month to 6+ years of experience in hospitality management, particularly in upscale hotels, resorts or similar establishments.
- Knowledge of hospitality industry trends, best practices and regulations in India.
- Proficiency in hospitality management systems, reservation software, Microsoft Office suite and other relevant applications.
- A customer-centric mindset with a commitment to delivering outstanding customer service and a passion for creating memorable guest experiences.
- Strong leadership and organisational skills to manage a diverse team and ensure smooth operations.
- Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with guests, staff and vendors.
- Ability to multitask, prioritise and work under pressure in a fast-paced environment.
- Multilingual with fluency in English, Hindi and other
Employment Type: Full Time, Permanent
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