SE - Network support / operations

2 + years relevant technical experience in Network support / operations.

Must have very good knowledge of routing switching
Deep knowledge of routing protocols (OSPF.EIGRP, BGP).
Relevant experience F5, Citrix Load balancer, Cisco Nexus platform.
Working Knowledge in encryptions - Certificate / SSL configuration
Hands on with virtual switch/ VDC, Understanding on IWAN.
Advance Troubleshooting Knowledge on VLAN/VTP/STP/Port channel/HSRP/VRRP/GLBP/VSS & VPC. Routing protocols: EIGRP/OSPF & BGP
Advance Troubleshooting Knowledge of Wireless Controller and both Indoor & Outdoor AP & RF
Advance Troubleshooting Knowledge on Cisco iWAN, WAS & VPN Tunnels
Appliance - ISE, Cisco ACS & Cisco Prime., IPAM- DHCP server & Infoblox
Knowledge of AWS & AZURE Cloud technology
Load balancer Cisco, Fortinet, Palo Alto Firewalls
Good in Tools: Solar winds, HPNA & Whatsapgold, Wireshark analyses etc.

Key Responsibilities:

Network Engineer is responsible for implementing, maintaining, supporting, Data networks. Network Designing experiences will be an add on.
Well versed P1/P2 escalation handling & Provide Quick resolution during Major Issues.
Provide incident response & resolution as part of the 24x7 Network Operations Center
Providing a positive image of the company through your role being a point of contact with onshore team/customer.
Must proactively help junior team members in resolving issues while being open to sharing their knowledge.
To ensure that all is work carried out in accordance with ITIL Incident Management guidelines
Should be able to follow the ticketing process according to the change request phases that are defined.
Communicate with other technical teams regarding Firewall/Routing/Switching operations
Responsible for the daily performance and availability of the network security infrastructure. Analyzes network and recommends upgrades/changes; assesses organizations current and future network needs
Sound knowledge with wireless technologies and WLAN controllers
Provide technical support for laptop-related issues via phone, email, or in-person.
Diagnose and resolve hardware problems, including component failures, battery issues, and screen malfunctions.
Install, configure, and update operating systems, drivers, and software applications on laptops.
Perform regular maintenance, upgrades, and repairs on laptops to ensure optimal performance.
Assist in setting up new laptops, including imaging, configuration, and user account setup.
Maintain accurate records of support requests, resolutions, and inventory of laptop assets.
Collaborate with other IT team members to identify and implement process improvements.
VPN Troubleshooting and Configuration
O365 configuration and troubleshooting

Preferred Skills:

Experience with remote support tools and techniques.
Knowledge of network configurations and connectivity troubleshooting.
Familiarity with ITIL practices and service management.
Certification: CCNP & CCIE, ITIL

Skills:

• Network Administration
• Technical Analysis
• ServiceNow