Software License Management - CMDB L2 - SSE

License Compliance: Ensure the organization remains compliant with software licensing agreements, terms, and conditions.
Inventory Management: Track, monitor, and manage software licenses across the organization, ensuring accurate records in the SAM tool.
Audits and Reporting: Support internal and external audits by providing accurate and timely software usage data.
License Optimization: Identify opportunities for cost savings through license optimization and re-harvesting.
Renewals and Procurements: Collaborate with procurement teams to manage software renewals and acquisitions.

Configuration Management Database (CMDB) Administration

Data Accuracy and Integrity: Maintain accurate and complete records of software assets in the CMDB, including dependencies and relationships.
Configuration Item (CI) Updates: Perform regular updates and audits to ensure CMDB data reflects the current state of software and hardware assets.
Integrations: Support integrations between CMDB and other IT tools (e.g., ITSM, SAM, monitoring tools).
Governance and Standards: Enforce adherence to CMDB data governance policies and configuration management standards.

Operational Support

Incident and Request Handling: Provide Level 2 support for software license and CMDB-related incidents and requests.
Problem Resolution: Investigate and resolve issues related to license compliance and CMDB inaccuracies.
Documentation: Develop and maintain documentation for processes, standards, and workflows related to SLM and CMDB.

Collaboration and Stakeholder Engagement

Work with IT, procurement, and vendor management teams to ensure alignment on software usage and license compliance.
Coordinate with IT operations and change management teams to keep the CMDB updated during deployments and changes.
Provide training and guidance to teams on software license and CMDB processes.

Skills and Qualifications:
Technical Skills

In-depth knowledge of software license management processes, tools, and frameworks (e.g., Flexera, Snow, ServiceNow SAM).
Hands-on experience with CMDB platforms (e.g., ServiceNow CMDB) and understanding of ITIL configuration management practices.
Familiarity with software licensing models (perpetual, subscription, user-based, etc.) for major vendors (Microsoft, Adobe, Oracle, etc.).
Proficiency in data analysis and reporting tools (e.g., Excel, Power BI).

Soft Skills

Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Attention to detail and commitment to data accuracy.

Experience

2-4 years of experience in Software Asset Management, CMDB administration, or a related role.
ITIL certification (preferably ITIL v4) is a plus.
Experience working with ITSM platforms such as ServiceNow or Remedy.

Skills:

• Asset Management (T1)
• Communications Management
• English
• License Management