Associate Customer Service Representative

Job Responsibilities:

• Order Management: Receives, reviews, and completes selected Purchase Orders (PO) and Purchase Order modifications in the various ERP systems by following the processes defined and tools provided.
• Act as a Proofer/Auditor for all the orders - Purchase/Change to avoid any external hits from sites.
• Complete order requirements and check the price and quantity of each item listed and then processes or loads orders from customers in ERP systems like MFGPRO or Siebel C360 with a high level of attention to detail.
• Process orders/quotes/returns with attention to detail, highlight discrepancies, and expedite urgent orders.
• Communicate proactively with customers (internal/external) regarding order status and special requests to maintain TAT/SLA.
• Maintain organized order excel files and ensure compliance with logs and archiving requirements.
• Proves to be highly accurate, reliable, and timely on activities assigned by the ATL/SME.
• Work toward achieving a high level of internal and external customer satisfaction and always ready to adapt as per customers requirements.

Fosters an environment that promotes Eaton s goals, ethics and philosophy, encourages continuous improvement, and builds stakeholder relationships

Graduate/Postgraduate with a minimum of 2 years of experience in Customer Service or Materials-related field.

• Knowledge of ERP system for order entry & order management (including MFG PRO/ SAP/Oracle) software programs
• Strong data entry, proofreading, and Microsoft Office skills.
• Excellent organizational, time management, problem-solving, and communication skills.
• Ability to multitask, adapt to change, and manage multiple priorities.