Service Delivery Manager

Cetark Corp is looking for Service Delivery Manager to join our dynamic team and embark on a rewarding career journey

• Maintain accurate and up-to-date documentation of service delivery processes and procedures.
• Monitor and report on key performance indicators (KPIs) and service level metrics to ensure that service delivery performance is meeting or exceeding SLAs and SLOs.
• Develop and maintain effective communication channels with customers or clients to provide timely updates on service delivery issues, status, and progress.
• Identify areas for improvement in the service delivery process.
• Provide leadership and guidance to the service delivery team, including training, mentoring, and performance management

The ideal Service Delivery Manager should possess strong communication, leadership, and problem-solving skills..