Service Delivery Operations Representati

Project Role :Service Delivery Operations Representati

Project Role Description :Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost.
Must have skills :Infrastructure Service Management
Good to have skills :NA
Minimum 7.5 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Your typical day will involve overseeing work assignments, ensuring efficient service delivery, and maintaining high-quality standards.
Roles & Responsibilities:

Expected to be an SME

Collaborate and manage the team to perform

Responsible for team decisions

Engage with multiple teams and contribute on key decisions

Provide solutions to problems for their immediate team and across multiple teams

Manage service delivery quality and cost

Assign and manage work assignments

Drive people management activities for the delivery team
Professional & Technical Skills:

Must To Have Skills:Proficiency in Infrastructure Service Management

Good To Have Skills:Experience with IT Service Management

Strong understanding of ITIL framework

Experience in incident management and problem management

Knowledge of service level agreements (SLAs) and service level management

Familiarity with change management processes

Excellent communication and interpersonal skills
Additional Information:

The candidate should have a minimum of 7.5 years of experience in Infrastructure Service Management

This position is based at our Bengaluru office

A 15 years full time education is required

 
Qualifications 
15 years full time education