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Service Delivery Operations Representati

7-12 years

Bangalore / Bengaluru

1 vacancy

Service Delivery Operations Representati

Accenture

posted 13hr ago

Job Description


Project Role :Service Delivery Operations Representati

Project Role Description :Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost.
Must have skills :Infrastructure Service Management
Good to have skills :NA
Minimum 7.5 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Your typical day will involve overseeing work assignments, ensuring efficient service delivery, and maintaining high-quality standards.
Roles & Responsibilities:
  • Expected to be an SME
  • Collaborate and manage the team to perform
  • Responsible for team decisions
  • Engage with multiple teams and contribute on key decisions
  • Provide solutions to problems for their immediate team and across multiple teams
  • Manage service delivery quality and cost
  • Assign and manage work assignments
  • Drive people management activities for the delivery team
    Professional & Technical Skills:
  • Must To Have Skills:Proficiency in Infrastructure Service Management
  • Good To Have Skills:Experience with IT Service Management
  • Strong understanding of ITIL framework
  • Experience in incident management and problem management
  • Knowledge of service level agreements (SLAs) and service level management
  • Familiarity with change management processes
  • Excellent communication and interpersonal skills
    Additional Information:
  • The candidate should have a minimum of 7.5 years of experience in Infrastructure Service Management
  • This position is based at our Bengaluru office
  • A 15 years full time education is required

     
    Qualifications
     
    15 years full time education

  • Employment Type: Full Time, Permanent

    Read full job description

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    What people at Accenture are saying

    3.8
     Rating based on 7 Operations reviews

    Likes

    Bad management team & career growth

    • Job security - Good
    Dislikes

    With people and management doing politics, No salary growth.

    • Salary - Bad
    • +3 more
    Read 7 Operations reviews

    Operations salary at Accenture

    reported by 46 employees with 1-5 years exp.
    ₹1.8 L/yr - ₹6 L/yr
    11% more than the average Operations Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 56.4k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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