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Natobotics

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3.8

based on 5 Reviews

108 Natobotics Jobs

Service Delivery Manager

Natobotics

3.8

based on 5 Reviews

7-11 years

Pune

1 vacancy

Service Delivery Manager

Natobotics

posted 2mon ago

Job Role Insights

Key skills for the job

Customer Service Project Management MS Office Service Delivery Management Operational Excellence Continuous Improvement

+ 2 more

Job Description

- Oversee the delivery of services to clients from initiation to completion, ensuring timely and quality delivery

- Develop and maintain strong relationships with clients, acting as the main point of contact for all service-related inquiries and issues

- Collaborate with cross-functional teams to identify and resolve service delivery bottlenecks and escalations

- Conduct regular reviews and audits of service delivery processes to identify areas for improvement and implement necessary changes

- Develop and monitor service level agreements (SLAs) to ensure adherence to agreed-upon standards

- Drive continuous improvement initiatives to enhance service delivery capabilities and customer satisfaction

- Oversee and manage the performance of service providers and vendors, ensuring they meet agreed-upon requirements and standards

- Prepare and present regular service delivery performance reports to management and stakeholders

- Provide exceptional customer service and act as an advocate for our clients

Requirements:

- Bachelors degree in Business Administration, IT, or a related field

- Minimum of 5 years of experience in service delivery management or a related role

- Proven track record of successfully managing service delivery processes and teams

- Excellent verbal and written communication skills, with the ability to effectively communicate with clients and stakeholders at all levels

- Strong project management skills, with the ability to work on multiple projects concurrently and meet tight deadlines

- Exceptional problem-solving and decision-making abilities

- Strong leadership skills and the ability to motivate and inspire team members

- Proficiency in MS Office and project management software

- Knowledge of ITIL framework is a plus

We Offer:

- Competitive salary and benefits package

- Dynamic and collaborative work environment

- Opportunities for career growth and development

- Exposure to a variety of industries and clients

Join our team at Coforge. and be a part of a company that values excellence, innovation, and customer satisfaction. Send us your application today and take the first step towards a rewarding and fulfilling career as a Service Delivery Manager.