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OneWeb

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2 OneWeb Jobs

Service Delivery Manager

OneWeb

5-10 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

OneWeb

posted 4d ago

Job Role Insights

Key skills for the job

Telecom Project Management PMP Training Service Delivery Management Continuous Improvement

+ 2 more

Job Description

We are looking for an enthusiastic and skilled Service Delivery Manager to join our team and play a critical role in overseeing the execution of Eutelsat Group s Connectivity services . In this position, you ll work closely with internal stakeholders, product managers, engineers, and customer-facing teams , contributing directly to the successful delivery of satellite communication solutions to customers. You will play an instrumental role in ensuring projects meet scope, timelines, and deliverables, while collaborating across teams to address challenges and drive progress.

This is a unique opportunity to make a significant impact within an organization that values growth, teamwork, and professional development. You will also be part of a global team committed to sustainability and inclusivity, with opportunities to further develop your skills and advance your career in the space technology and satellite communications industry.

Who You Are:

You are a natural team leader who excels at coordinating efforts across multiple groups to achieve business goals. With a talent for navigating customer-facing challenges, you bridge gaps to fulfill contractual commitments effectively. You adapt your communication style to various situations and audiences, demonstrating excellent prioritization, anticipation, and leadership skills. You are technology-savvy, proficient in project management, and possess a strong business acumen. You thrive in fast-paced environments and are ready to build a robust network within our organization.

What You ll Do:

Oversee the execution of Eutelsat Group s contractual obligations for the setup and delivery of Connectivity services, ensuring compliance with agreed scopes and timelines.
Ensure customer satisfaction and deliverable quality by defining clear execution plans, facilitating smooth communication, and anticipating potential issues.
Coordinate all internal stakeholders to align with business objectives.
Clearly communicate objectives, plans, issues, and risks to key stakeholders.
Develop and promote best practices for business support processes and governance.
Manage business request priorities, facilitating arbitration and escalation of challenging business priorities between projects.
Contribute to continuous improvement initiatives within the team.

What You ll Need:

5 years of experience in program/project management and/or customer-facing experience in telecom or related industries.
Strong project management skills, with certifications such as PMI PMP or Prince2 being advantageous.
Demonstrated leadership, with the ability to anticipate needs and prioritize effectively. You proactively drive progress toward achieving objectives.
A commercial mindset with a customer-first, can-do attitude.
Excellent written and verbal communication skills, capable of bridging gaps between C-level executives and subject matter experts while building trust with customers and partners.
Strong decision-making skills, effectively prioritizing multiple issues and requests while clearly communicating plans to stakeholders.
Exceptional team spirit, with a focus on mentoring, training, and using a coaching approach to bring out the best in others.
Ability to implement new processes or procedures and promote best practices.
Proficiency in written and spoken English.
Ability to travel within the India region if required.