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12 Centric Brands Jobs
Analyst, Desktop Support
Centric Brands
posted 14hr ago
Job Role Insights
Key skills for the job
Job Description
- Incident Management: Create, update, and resolve work orders using a ticketing system.
- On-Site Support: Act as on-site support to collaborate with the Asia Service Desk and the US Infrastructure and Network Teams for troubleshooting issues and assisting with new equipment installations.
- Service Desk Advocacy: Collaborate with the Asia Service Desk (SD) and the Remote Desktop Support (RDS) team to promote using the Service Desk.
- Asset Management: Tag, track, and control computer hardware, software, and peripherals.
- IT Procurement Support: Assist in obtaining quotes from vendors, driving down expenditure and work with the finance department to submit purchase orders for the Asia region
- Create Documentation: Develop knowledge base articles and documentation outlining solutions to user issues.
- Collaboration with US IT Teams: Work closely with corporate IT teams in the U.S. to provide assistance and ensure seamless operations across departments in Asia.
- Corporate Standards Development: Assist in developing corporate standards for desktop software and hardware, conducting reviews to ensure compliance.\
- Research and Technology Integration: Research tools and processes, identify, test, and propose new technologies to streamline operations.
- Third-Party Integration: Collaborate with third-party companies to integrate systems, applications, and hardware for new products or upgrades.
- Orientation for New Hires: Conduct orientation sessions on access rights, system permissions, and essential protocols for new employees.
- Miscellaneous Support Functions: Perform or assist with miscellaneous departmental administrative tasks, support functions, or projects as needed, such as new openings, upgrades, and extended hours coverage.
Additional Requirements
- Bachelor s degree in information technology, Computer Science, or a related field.
- Minimum of 3 years of experience in IT helpdesk support
- Experience in supporting and coordinating Wintel server and Microsoft O365 application suite functionality.
- Expert in desktop/laptop hardware (Mac and PC) and operating systems (Mac and Windows).
- Proficient in troubleshooting VPN issues and supporting mobile devices (iPhones and Androids).
- Experience with network multi-function printers and remote support tools (SCCM or JAMF).
- Experience in hardware and software installation, configuration, maintenance, and troubleshooting
- Knowledge of Adobe Creative Cloud, SAP, and PLM.
- ITIL v3, Microsoft, or Apple certifications are a plus
- Strong communication, customer service, and organizational skills.
- Excellent organizational skills with an emphasis on detail and follow-through
- Ability to effectively deliver services in a high-volume, team-oriented environment
- Proficient in English, with excellent communication and interpersonal skills.
- Willingness to travel to different office locations as required.
Employment Type: Full Time, Permanent
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