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39 Illumina Jobs
Desktop Support Analyst
Illumina
posted 17hr ago
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Key skills for the job
Job Description
The End User Services (EUS) Desktop Support Analyst will be a key member of the GIS End User Services function, based out of our India Office reporting to the regional Manager.
Responsibilities:
- A key member of the global End User Services team, shared responsibility of effectively managing the Service Management queues in accordance with priority and commitment.
- Together with the global End User Services team, collective responsibility to ensure the efficient staffing of support service.
- Professional, well-presented and motivated individual providing support to Illuminas VIPs and general userbase through various communication channels.
- Deliver exceptional results by effectively handling ones personal workload and collaborating effectively with the global End User Services Team.
- Adhere to global GIS policies and procedures supporting the business through best practices and great customer service.
- Collaborate with colleagues at local and global levels to facilitate procurement and stock management procedures.
- Engage in cross-functional collaboration working with the wider GIS organization to support the business, projects and organizational changes.
- Contribute and support communication with other resolver groups in GIS to ensure appropriate action is taken to resolve issues in a timely manner.
- The ability to recognize opportunities for enhancing processes and supporting the documentation of GIS Knowledge Base to maintain consistent support practices globally.
- Maintain an open mindset when it comes to sharing knowledge and offering guidance to both new and existing junior members of the End User Services team.
- Occasional requirement for after-hours support as needed (Shared burden and low volume expected))
Preferred Requirements:
- Experience in supporting technologies like Outlook/Email, Intune, Teams, Network & VPN, MFA, UAM, Software & Hardware Asset Management.
- Experience working in an ITIL environment
- Knowledge of Windows, Mac, iOS and Android operating systems
- Excellent customer service approach
- Clear and adaptive communication style
- Initiative & self-management
- Process development & maturation
- The ability to multi-task, effectively determine priorities and meet SLAs
- Enthusiasm to learn new skills and embrace change
- Ability to work in a fast-paced environment
- Experience supporting Company Executives directly
- Creation of support documentation, guides, and manuals.
Employment Type: Full Time, Permanent
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