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IT Support Field Engineer
Atrity Info Solutions
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Providing 1st Level field support to local Client/Infrastructure.
- Participates in the Enterprise Service Desk Queue Process.
- Address user tickets regarding hardware, software and networking.
- First level analysis of all the tickets before transferring to next level.
- Executes the deployment process and desktop image components.
- Setup computer systems for new users and instruct on access to company systems including, email, desktop applications and accounting systems.
- Knowledge in installation, maintenance, administration of LAN infrastructures, such like TCP/IP networking.
- VPN related issues troubleshooting.
- Mailbox Configurations/Resolving mail issues and Mailbox archiving.
- Internet connectivity & related issues.
- Remote troubleshooting and application support.
- Assist with support of multifunction office printers and network printers.
- Maintains software version control (application and system).
- Maintains client security settings (e.g. admin rights, software installs, etc).
- Handle asset management, maintain inventory, and liaise with internal teams in asset procurement.
- Perform health check on PCs, Servers & network equipment s.
- Test alternative pathways until you resolve an issue.
- Document and keep updated team processes and procedures.
- Communication with vendors for the supply and support of IT infrastructure.
- Handle basic IT training, provide necessary guidance to end user and manage user request.
- Excellent Written and Verbal Communication Skills.
- Ability to multi-task.
- Strong Process Orientation.
- Excellent Customer Focus.
- Guide users with simple, step-by-step instructions.
- Conduct remote troubleshooting.
- Test alternative pathways until you resolve an issue.
- Record technical issues and solutions in logs.
- Direct unresolved issues to the next level of support personnel.
- Follow up with clients to ensure their systems are functional.
- Help create technical documentation and manuals.
- Should complete full time Degree.
- Ready to do field engineer.
- Ready to learn new technologies.
- Strong English speaking and writing ability required.
- Having 1+ years work experience.
Immediate.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Saturday
No travel
Day Shift
Atrity Info Solutions Benefits
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