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8 Atrity Info Solutions Jobs
IT Support Field Engineer
Atrity Info Solutions
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Providing 1st Level field support to local Client/Infrastructure.
- Participates in the Enterprise Service Desk Queue Process.
- Address user tickets regarding hardware, software and networking.
- First level analysis of all the tickets before transferring to next level.
- Executes the deployment process and desktop image components.
- Setup computer systems for new users and instruct on access to company systems including, email, desktop applications and accounting systems.
- Knowledge in installation, maintenance, administration of LAN infrastructures, such like TCP/IP networking.
- VPN related issues troubleshooting.
- Mailbox Configurations/Resolving mail issues and Mailbox archiving.
- Internet connectivity & related issues.
- Remote troubleshooting and application support.
- Assist with support of multifunction office printers and network printers.
- Maintains software version control (application and system).
- Maintains client security settings (e.g. admin rights, software installs, etc).
- Handle asset management, maintain inventory, and liaise with internal teams in asset procurement.
- Perform health check on PCs, Servers & network equipment s.
- Test alternative pathways until you resolve an issue.
- Document and keep updated team processes and procedures.
- Communication with vendors for the supply and support of IT infrastructure.
- Handle basic IT training, provide necessary guidance to end user and manage user request.
- Excellent Written and Verbal Communication Skills.
- Ability to multi-task.
- Strong Process Orientation.
- Excellent Customer Focus.
- Guide users with simple, step-by-step instructions.
- Conduct remote troubleshooting.
- Test alternative pathways until you resolve an issue.
- Record technical issues and solutions in logs.
- Direct unresolved issues to the next level of support personnel.
- Follow up with clients to ensure their systems are functional.
- Help create technical documentation and manuals.
- Should complete full time Degree.
- Ready to do field engineer.
- Ready to learn new technologies.
- Strong English speaking and writing ability required.
- Having 1+ years work experience.
Immediate.
Employment Type: Full Time, Permanent
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What people at Atrity Info Solutions are saying
What Atrity Info Solutions employees are saying about work life
based on 12 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Atrity Info Solutions Benefits
View more benefits
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