AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
39 Illumina Jobs
Associate Desktop Support Analyst
Illumina
posted 17hr ago
Job Role Insights
Key skills for the job
Job Description
The End User Services (EUS) Associate Desktop Support Analyst will be a key member of the GIS End User Services function, based out of our India office reporting to the regional Manager.
Responsibilities:
- A key member of the global End User Services team, shared responsibility of effectively managing the Service Management queues in accordance with priority and commitment.
- Together with the global End User Services team, collective responsibility to ensure the efficient staffing of our support service.
- A competent, well-presented and motivated individual providing support to Illumina s general userbase through various communication channels.
- Deliver exceptional results by effectively handling ones personal workload and collaborating effectively with the End User Services Team.
- Adhere to global GIS policies and procedures supporting the business through best practices and great customer service.
- Collaborate with local team members on procurement and stock management procedures.
- Engage in cross-functional collaboration working with the wider GIS organization to support the business.
- Demonstrate a willingness to learn in enabling effective communication with other resolver groups in GIS and ensuring timely resolution of issues through appropriate actions.
- Contribute to the development and upkeep of GIS Knowledge Base documentation.
- Occasional requirement for after-hours support as needed (Shared burden and low volume expected)
Preferred Requirements:
- Knowledge in supporting technologies like Outlook/Email, Intune, Teams, Network & VPN, MFA, UAM, Software & Hardware Asset Management.
- Excellent customer service approach
- Clear and adaptive communication style.
- Knowledge of Windows, Mac, iOS and Android operating systems
- Initiative & self-management
- The ability to multi-task, effectively determine priorities and meet SLA s
- Enthusiasm to learn new skills and embrace change
- Ability to work in a fast-paced environment
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Desktop Support Associate roles with real interview advice
What people at Illumina are saying
What Illumina employees are saying about work life
based on 3 employees
Day Shift
Illumina Benefits
View more benefits
Compare Illumina with
Thermo Fisher Scientific
Compare
Agilent Technologies
Compare
PerkinElmer
Compare
QIAGEN
Compare
Bio-Rad Laboratories
Compare
Becton Dickinson
Compare
Danaher
Compare
Roche Diagnostics
Compare
Siemens Healthineers
Compare
Abbott
Compare
InsanelyGood
Compare
Mogli labs
Compare
Garuda Aerospace
Compare
Shipbolt Industries
Compare
Shine
Compare
Vegrow
Compare
Placementindia.com
Compare
Vilcart
Compare
FarMart
Compare
Oben Electric Vehicle
Compare
Similar Jobs for you
Share an Interview