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76 Illumina Jobs

Associate Desktop Support Analyst

0-1 years

Bangalore / Bengaluru

1 vacancy

Associate Desktop Support Analyst

Illumina

posted 1mon ago

Job Description

The End User Services (EUS) Associate Desktop Support Analyst will be a key member of the GIS End User Services function, based out of our India office reporting to the regional Manager.
Responsibilities:
  • A key member of the global End User Services team, shared responsibility of effectively managing the Service Management queues in accordance with priority and commitment.
  • Together with the global End User Services team, collective responsibility to ensure the efficient staffing of our support service.
  • A competent, well-presented and motivated individual providing support to Illumina s general userbase through various communication channels.
  • Deliver exceptional results by effectively handling ones personal workload and collaborating effectively with the End User Services Team.
  • Adhere to global GIS policies and procedures supporting the business through best practices and great customer service.
  • Collaborate with local team members on procurement and stock management procedures.
  • Engage in cross-functional collaboration working with the wider GIS organization to support the business.
  • Demonstrate a willingness to learn in enabling effective communication with other resolver groups in GIS and ensuring timely resolution of issues through appropriate actions.
  • Contribute to the development and upkeep of GIS Knowledge Base documentation.
  • Occasional requirement for after-hours support as needed (Shared burden and low volume expected)
Preferred Requirements:
  • Knowledge in supporting technologies like Outlook/Email, Intune, Teams, Network & VPN, MFA, UAM, Software & Hardware Asset Management.
  • Excellent customer service approach
  • Clear and adaptive communication style.
  • Knowledge of Windows, Mac, iOS and Android operating systems
  • Initiative & self-management
  • The ability to multi-task, effectively determine priorities and meet SLA s
  • Enthusiasm to learn new skills and embrace change
  • Ability to work in a fast-paced environment

Employment Type: Full Time, Permanent

Read full job description

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Illumina Benefits

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