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Illumina

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4.0

based on 3 Reviews

76 Illumina Jobs

Associate Desktop Support Analyst

Nack

4.0

based on 3 Reviews

0-1 years

Bangalore / Bengaluru

1 vacancy

Associate Desktop Support Analyst

Illumina

posted 1mon ago

Job Role Insights

Key skills for the job

Customer Service Logistics Procurement Windows System Administration Software Asset Management Android

+ 4 more

Job Description

The End User Services (EUS) Associate Desktop Support Analyst will be a key member of the GIS End User Services function, based out of our India office reporting to the regional Manager.

Responsibilities:

A key member of the global End User Services team, shared responsibility of effectively managing the Service Management queues in accordance with priority and commitment.
Together with the global End User Services team, collective responsibility to ensure the efficient staffing of our support service.
A competent, well-presented and motivated individual providing support to Illumina s general userbase through various communication channels.
Deliver exceptional results by effectively handling ones personal workload and collaborating effectively with the End User Services Team.
Adhere to global GIS policies and procedures supporting the business through best practices and great customer service.
Collaborate with local team members on procurement and stock management procedures.
Engage in cross-functional collaboration working with the wider GIS organization to support the business.
Demonstrate a willingness to learn in enabling effective communication with other resolver groups in GIS and ensuring timely resolution of issues through appropriate actions.
Contribute to the development and upkeep of GIS Knowledge Base documentation.
Occasional requirement for after-hours support as needed (Shared burden and low volume expected)

Preferred Requirements:

Knowledge in supporting technologies like Outlook/Email, Intune, Teams, Network & VPN, MFA, UAM, Software & Hardware Asset Management.
Excellent customer service approach
Clear and adaptive communication style.
Knowledge of Windows, Mac, iOS and Android operating systems
Initiative & self-management
The ability to multi-task, effectively determine priorities and meet SLA s
Enthusiasm to learn new skills and embrace change
Ability to work in a fast-paced environment

Employment Type: Full Time, Permanent

Read full job description

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