Manager, Operations

Support Country Director to manage routine office administration and operations in ISC Region, ensure compliance of policies and processes, as well as manage data analytics.

Office administration & support (ISC)

• Lead and supervise the office administration team to ensure smooth office operations of all ISC offices.
• Manage relationships with external vendors and service providers in relation to any office and finance matters.
• Resolve issues with internal finance team for bill payment and reimbursement processes.
• Support local country s compliance requirements.
• Support Country Director and HR to organize staff activities, such as Centric Care Program.
• Support ISC Recruitment Operations: Manage background screening, interview arrangements, reference checks, and other recruitment activities.
• Manage ISC Employee Lifecycle Operations: Oversee processes from pre-boarding to offboarding, including HR correspondence, tax and social security setup, benefit enrolment and termination, leave record maintenance, and exit procedures.
• Support Talent Development and Engagement Initiatives: Support programs such as the Anniversary Program, training, volunteer activities, and staff activities.
• Work closely with IT and Order Management Team leaders, to administer their local team members.
• Perform any ad hoc tasks as assigned as by the Country Director.

Assistance to Country Director (Business Operations)

• Gather information and complete regular data entry, reports for business analytics.
• Support in creating, updating, and maintaining office and business SOP
• Distribute internal and supplier communications, letters, and notices.
• Coordinate regular operational workshops, staff meetings, and training sessions.
• Schedule meetings and accurately record minutes if required.
• Have a pulse on Global market intelligence and help Country Director in formulation of reports, presentations etc.
• Execute additional tasks and projects delegated by the Country Director.

Additional Requirements

• Bachelors degree in Business Administration, Management, or a related field
• At least 6 years of experience in Operations and Administration within multinational organizations, with team management experience for a small team
• Strong project management skills and outstanding problem-solving and analytical abilities, detail-oriented, and able to work under pressure
• Independent, self-motivated, and a strong team player with exceptional interpersonal skills to communicate effectively at all levels of the organization
• Knowledge of employee relations, legal and regulatory issues, and applicable labor laws is an advantage
• Exceptional multi-tasking and time management skills, with the ability to prioritize tasks effectively
• Proficient in MS Word, Excel (advanced user of Pivot Tables and VLOOKUP), and PowerPoint

Competency Requirements ((if applicable))
Leadership Commitments:

• Inspire Others
• Grow Talent
• Advance DE&I
• Spark Ownership

Behavioral Competencies:

• Communication and Negotiation
• Conflict Management and Problem Solving
• Adaptability and Resilience
• Attention to details
• Time Management with task prioritization
• Capability to drive implementation and execution

Language Proficiency:
Fluent in: English and Bangla

Specific Working Conditions
Frequency of Travel: As required.

Be part of our growing community by getting involved with groups, teams and initiatives like Be Green, Be Giving, and Be Celebrated.

Centric Brands is an Equal Opportunity Employer.