Ceres Environmental - IT Support Specialist (3-6 yrs)

Job Title : IT Support Specialist

Position Summary :

IT technical support is mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.

Duties and Responsibilities :

- Install and configure computer hardware operating systems and applications

- Monitor and maintain computer systems and networks

- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues

- Troubleshoot system and network problems, diagnosing and solving hardware or software faults

- Replace parts as required

- Provide support, including procedural documentation and relevant reports

- Follow diagrams and written instructions to repair a fault or set up a system

- Support the roll-out of new applications

- Set up new users' accounts and profiles and deal with password issues

- Respond within agreed time limits to call-outs

- Work continuously on a task until completion (or referral to third parties, if appropriate)

- Prioritize and manage many open cases at one time

- Rapidly establish a good working relationship with customers and other professionals, such as software developers

- Test and evaluate new technology

- Conduct electrical safety checks on computer equipment.

Minimum Education and Experience :

- Associate's or bachelor's degree in computer science or a related field.

- 3+ years of experience in a technical support role.

- Certifications are preferred, but not required.

- Working knowledge and expertise with a variety of software, hardware, and applications.

- Willingness to solve complicated problems and see projects through to completion.

- Analytical skills to study problems and records and identify solutions.

- Team-oriented attitude to help other colleagues and departments with technical problems.

- Strong interpersonal communication and relationship-building skills.

- Ability to manage time and effectively prioritize numerous projects at one time

Knowledge, Skills and Abilities :

- The ability to think logically

- A good memory of how software and operating systems work

- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution

- The ability to work well in a team

- Problem solving skills

- A strong customer focus

- The ability to prioritize your workload

- Attention to detail