IT Support Specialist (5-7 yrs)

Key Responsibilities

IT Infrastructure Management :

- Install, configure, and maintain computer networks, workstations, laptops, and servers.

- Assemble and configure new desktop systems, ensuring hardware and software compatibility.

- Maintain existing IT infrastructure, upgrading systems and hardware that become obsolete.

Network Administration & Troubleshooting :

- Monitor and evaluate the performance of LAN and WAN networks to ensure seamless functionality.

- Identify, troubleshoot, and resolve network issues, including firewalls, connectivity, and performance bottlenecks.

- Provide proactive support for network administration and resolve user issues efficiently.

System Diagnostics & Maintenance:

- Perform diagnostic tests and repairs for desktops, laptops, and server systems.

- Develop and implement data backup, archiving, and retrieval procedures to safeguard organizational data.

- Troubleshoot and resolve issues with Microsoft Windows, Mac OS, and Linux systems.

User Support & Consultation:

- Offer technical support and guidance to users regarding hardware, software, and network issues.

- Consult with stakeholders to specify system requirements and design tailored IT solutions.

- Train users on new systems and provide ongoing IT support.

Budgeting & Procurement:

- Evaluate and budget for hardware and software needs, ensuring cost-effective solutions.

- Coordinate with vendors for the procurement of IT equipment and services.

Performance Monitoring & Optimization:

- Continuously monitor computer networks and systems to identify areas for performance improvement.

- Document and report recurring issues, offering recommendations for long-term solutions.

Required Skills & Qualifications

Education:

- Bachelor's degree in Computer Science, Information Technology, or a related field.

Technical Skills:

- Proficiency in managing LAN and WAN networks.

- Experience with firewalls, network security, and monitoring tools.

- Strong knowledge of Microsoft Windows, Mac OS, and Linux systems.

- Hands-on experience with assembling and troubleshooting hardware systems (desktops, laptops, and servers).

- Familiarity with network diagnostic tools and techniques.

Soft Skills :

- Excellent analytical and problem-solving abilities.

- Strong communication and interpersonal skills for user support and stakeholder engagement.

- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Preferred Qualifications :

- Certifications in relevant areas such as CCNA, CompTIA Network+, or ITIL.

- Experience with virtualization technologies like VMware or Hyper-V.

- Familiarity with cloud platforms and services (e.g , AWS, Azure).

- Prior experience managing IT budgets and vendor relationships