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13 LambdaTest Jobs

LambdaTest - Application Support Engineer (3-6 yrs)

3-6 years

LambdaTest - Application Support Engineer (3-6 yrs)

LambdaTest

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

Responsibilities :


- Provide advanced technical support to customers via phone, email, and chat.


- Troubleshoot and resolve complex technical issues related to our products and services.


- Escalate critical issues to engineering and development teams as needed.


- Document and track all support interactions in our ticketing system.


- Proactively identify and address potential issues before they impact customers.


- Develop and maintain technical documentation and knowledge base articles.


- Participate in on-call rotation to provide 24/7 support coverage.


- Collaborate with other teams to improve our support processes and customer satisfaction.


Qualifications :


- 3-6 years of experience in a technical support role.


- Strong understanding of networking concepts, including TCP/IP, DNS, and routing.


- Experience with Linux/Unix operating systems.


- Experience with scripting languages such as Python or Bash.


- Experience with cloud platforms such as AWS, Azure, or GCP.


- Excellent written and verbal communication skills.


- Strong problem-solving and analytical skills.


- Ability to work independently and as part of a team.


Functional Areas: Software/Testing/Networking

Read full job description

Prepare for Application Support Engineer roles with real interview advice

What people at LambdaTest are saying

5.0
 Rating based on 3 Application Support Engineer reviews

Likes

You get to learn so much every day that you learn in a year in other firms

  • Salary - Excellent
  • +5 more
Dislikes

Work life balance

  • Work-life balance - Poor
Read 3 Application Support Engineer reviews

Application Support Engineer salary at LambdaTest

reported by 7 employees with 1-4 years exp.
₹4 L/yr - ₹11 L/yr
50% more than the average Application Support Engineer Salary in India
View more details

What LambdaTest employees are saying about work life

based on 89 employees
99%
94%
87%
Flexible timing
Monday to Friday
No travel
View more insights

LambdaTest Benefits

Submitted by Company
Education Assistance
Job Training
Cafeteria
Health Insurance
Work From Home
Team Outings +2 more
Submitted by Employees
Work From Home
Free Food
Cafeteria
Health Insurance
Job Training
Team Outings +6 more
View more benefits

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