Pattem Digital - Technical Consultant - Product Support (4-6 yrs)

About Pattem Digital Technologies :

Pattem Digital Technologies is an Outsourced Product Development firm specializing in Data Science, AI, and Machine Learning solutions.

We help Fortune 500 companies and startups design and build robust products using technologies like Big Data, Artificial Intelligence, and Machine Learning.

With expertise in Strategy, UX research, UI Development, and more, we follow AGILE best practices to deliver solutions par excellence.

Role Description :

This is a full-time, on-site role in Noida for a Technical Consultant at Pattem Digital Technologies. The Technical Consultant will be responsible for providing technical support, troubleshooting, consulting services, and sales support on a day-to-day basis.

This role requires a strong technical background, excellent communication skills, and the ability to work effectively with enterprise-level customers.

Responsibilities :

- Provide technical support to enterprise customers, resolving complex technical issues related to our products and services.

- Troubleshoot and diagnose technical problems, identifying root causes and implementing effective solutions.

- This includes providing examples of troubleshooting during the interview process, specifically related to Python.

- Deliver technical consulting services to clients, advising them on best practices and optimal use of our solutions.

- Provide pre-sales technical support, including product demonstrations, technical presentations, and responding to technical inquiries.

- Develop and maintain technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.

- Collaborate with internal teams (development, product management) to provide feedback on product issues and contribute to product improvements.

- Stay up-to-date on the latest technologies and industry trends relevant to our products and services.

- Deliver presentations to larger audiences, effectively communicating technical concepts to both technical and non-technical stakeholders.

Qualifications :

- At least 4 years' experience in an international, enterprise-level, customer-facing role, ideally in Enterprise Support or as a Technical Consultant.

- Proven troubleshooting and problem-solving skills.

- Candidates should be prepared to provide brief examples during the interview stage, including examples related to Python.

- Excellent written and verbal English communication skills.

- Must be comfortable delivering presentations to larger audiences.

- Enterprise infrastructure solution architecture experience.

- Strong knowledge of OAuth 2.0, OpenID Connect, and SAML security standards with global identity providers, including Azure Active Directory (AADS), Active Directory Federation Services (ADFS), Google ID, Okta, and Ping.

- Azure platform experience with related certifications.

- At least basic knowledge of Python.

Desirable Skills :

- Experience with remote software distribution technologies like System Center Configuration Manager (SCCM) or Apple Remote Desktop (ARD).

- Windows application packaging and deployment experience.

- Experience with Windows virtualization technologies, including Citrix, Windows Remote Desktop, App-V, Hyper-V, VMware Horizon, and Windows Virtual Desktop