Information Technology Specialist - Support & Administration (5-7 yrs)

About the Role :

We are seeking a talented and experienced Information Technology Specialist to join our dynamic team.

As an IT Specialist, you will play a crucial role in ensuring the smooth operation of our IT infrastructure, particularly focusing on the SAP ONE platform.

Your responsibilities will encompass a wide range of tasks, from system administration and network management to user support and security.

Key Responsibilities :

SAP ONE Management :

- Oversee the implementation and optimization of the SAP ONE system.

- Monitor system performance and troubleshoot issues.

- Configure and maintain SAP modules as needed.

IT Infrastructure Support :

- Manage and maintain IT hardware, software, and network infrastructure.

- Troubleshoot and resolve technical issues related to hardware, software, and network.

- Provide timely technical support to end-users.

Security and Compliance :

- Implement and enforce security policies and procedures.

- Conduct regular security audits and vulnerability assessments.

- Stay up-to-date with the latest security threats and best practices.

Project Management :

- Participate in IT projects, such as system upgrades, migrations, and new implementations.

- Manage project timelines, resources, and deliverables.

User Support :

- Provide prompt and effective technical support to users.

- Train and educate users on IT systems and best practices.

- Document and maintain user support procedures.

Qualifications and Skills :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 5+ years of experience in IT support or system administration.

- Strong knowledge of SAP ONE or similar ERP systems.

- Proficiency in troubleshooting and problem-solving.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Strong understanding of networking concepts and protocols.

- Experience with IT security best practices