Java Application Support - Splunk (6-10 yrs)

Position : Java Application Support

Location : Bangalore, Mangalore, Hyderabad, Bhubaneshwar, Pune, Trivandrum, Chennai

Duration : C2H

Exp : 6+ Year

Mandatory skills : Java and DB (Production Support)

JOB DESCRIPTION :

- Experienced in Production Support projects, working on shifts as well as weekend shifts on a rotational basis.

- Excellent communication, analytical and inter-personal skills.

- Collaborate with cross-functional teams by setting up bridge calls to ensure timely, smooth resolution of a problem/incident/task and effective communication with stakeholder.

- Working exp. on Java and SQL

- Sound hand on exp. with Splunk usage.

- Need to have Application log analysis skills and prior exp. to troubleshoot issues in production environments by analysing Java code repository.

- In-depth analysis of service trends and implements adjustments to mitigate risk and prevent issue recurrence.

- ITIL / Ticket / Incident managing skills and previous work exp. on the same would be desired.

- Develop and maintain technical documentation related to system configurations, issues, process and resolutions.

- Carry out daily health-check activities involving application checks, system checks, and necessary database checks and related on production systems / servers.

- The scope of responsibility also covers monitoring business critical batch workloads, real-time / interactive processing, data transfer services, application on-boarding and upgrades, and application recovery procedures.

- Ensure Client SLAs are met

- Manage deliverables for critical applications by working with Business users and understand the IT/business SLA's.

- Collaborate with Dev/L3s on incidents/issue triages and release/change review meetings as well as identify enhancements for application platform stabilization.

- Troubleshoot Major Incidents, involving and engaging all necessary teams, create post mortems, and ensure closure of incident