Sr. Executive Soft Services

Role - Sr. Executive Soft Services

Responsibilities

• Coordinates the maintenance of facilities, buildings, and equipment, as appropriate, to ensure optimum functionality; identifies, assesses, negotiates as necessary, and resolves building maintenance and usage problems.
• Assist in the upkeep and preventative maintenance of assigned facilities; assist in coordinating custodial and maintenance functions.
• Assume full responsibility for management of soft services against contracted scope of works.
• Reporting on SLAs and delivering action plans to ensure that SLAs are met/exceeded.
• Coordination of site events (Festivals and Special events needs).
• Day to day supervision of the Janitorial teams
• Development of a soft services improvement plan for each service. Assist in maintaining building security; report security problems to appropriate authority.
• Ensure that all costs and expenditure are within the budgeted levels
• Oversee day to day running of Site Soft Services in respect of scheduling, Cleaning, consumables Procurement & Housekeeping.
• Comply with Company and statutory regulations relating to safe systems of work, health & safety, hygiene, cleanliness
• Client and customer retention and satisfaction
• Plan and implement training programs for department staff and clients.
• Analyze, develop, and design solutions to reporting requests.
• Design and implement reports to measure service performance metrics.
• Evaluate and maintain help desk software; oversee preparation and distribution of system updates.
• Monitor budget; review and approve purchase orders.
• Oversees activities of contractors, vendor personnel, and suppliers; Monitors contracts for compliance and controls costs; monitors general expenditures of unit; performs quality control inspections to ensure adherence to contract specifications and standards
• Serves as liaison between facility manager and vendor staff; recommends correction of deficiencies; coordinates remodeling activities, as appropriate to the position.
• Schedules space usage controls key issuance and building security; prepares calendars and maintains records.
• Oversees events held at facility; interacts with caterers, and/or auxiliary staff as appropriate to the specific event.
• Prepares scheduled and periodic reports of facility usage, maintenance, and condition.
• Maintains and orders equipment and supplies for facility operations.

Preferred candidate profile

• Good communication skills
• Hands on Experience in soft services
• Hotel background preferred
• Facility upkeep (HK & R&M)
• Inventory management (Ordering & consumption)
• Manpower handling
• Store management
• Complaint handling
• PR PO process awareness of procurement process
• Invoice submission
• Daily and monthly reports submission
• Good communications skill
• Laison with stake holders
• Vendor management

Location - Aerocity, Delhi