Manager - Work Place Services

Summary:

To build client relationships, oversee site services, and ensure service excellence. Collaborate with vendors, monitor client areas, and manage issues. Support community events, workspace reconfigurations, and reporting.

Key Responsibilities:

• Develop and maintain client relationships.
• Serve as the first point of contact for site services and amenities.
• Support a collaborative environment across vendors and floors.
• Ensure seamless service delivery and high client engagement.
• Monitor and audit client areas, report issues, and manage resolutions.
• Handle client requests and manage expectations.
• Report hazards and conduct regular inspections.
• Manage community activities and events.
• Support workspace reconfigurations and project management.
• Prepare reports, presentations, and dashboards.
• Coordinate with stakeholders for project approvals and documentation.
• Proactively manage issues with the FM team.
• Ensure timely completion of service requests.
• Maintain high standards during client events.
• Recruit and engage change champions.
• Report maintenance and AV issues.
• Manage locker set/reset and liaise with FM team.
• Participate in welcome workshops and suggest improvements.
• Collaborate on workspace projects.
• Develop and implement project plans and risk strategies.

Preferred candidate profile

Administration and customer services experience with the ability to communicate at all levels

• 5+ years of experience in workplace coordination, facilities management, or in a customer service environment. Preferably from hotel background.