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6 Axio Jobs

Axio - Executive - Customer Support (1-3 yrs)

1-3 years

Axio - Executive - Customer Support (1-3 yrs)

Axio

posted 23hr ago

Job Role Insights

Flexible timing

Job Description

Responsibilities:

- Answer customer inquiries via email, and chat in a timely and professional manner. Resolve customer complaints and issues with tact and diplomacy.

- Escalate customer concerns to management when necessary.

- Provide product information and assistance to customers as needed.

- Ensure customer satisfaction by providing excellent service and support.

- Maintain accurate customer records in our customer relationship management (CRM) system.

- Collaborate with other teams such as sales and technical support to resolve customer issues.

- Stay up-to-date on product knowledge and industry trends to better assist customers. Continuously improve the customer support process by suggesting improvements and streamlining procedures.

Requirements:

- Any degree holder.

- Prior experience in Experience in CHAT & EMAIL support.

- Strong verbal and written communication skills.

- Ability to work under pressure and handle difficult customers.

- Ability to multitask and prioritize tasks effectively.

- Strong problem-solving and analytical skills.

- Proficiency in Microsoft Office and customer relationship management (CRM) software. Strong attention to detail and accuracy.

- Willingness to work flexible hours as needed


Functional Areas: Other

Read full job description

Prepare for Customer Support Executive roles with real interview advice

What people at Axio are saying

4.8
 Rating based on 2 Customer Support Executive reviews

Likes

It's good to work if the manager are friendly

  • Skill development - Excellent
  • +3 more
Dislikes

Mangement level should understand.. and take the feedback from the agent.. Not to Target the agent

  • Job security - Poor
Read 2 Customer Support Executive reviews

Customer Support Executive salary at Axio

reported by 6 employees with 1-4 years exp.
₹2 L/yr - ₹3.5 L/yr
8% less than the average Customer Support Executive Salary in India
View more details

What Axio employees are saying about work life

based on 181 employees
63%
47%
50%
100%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Axio Benefits

Job Training
Health Insurance
Work From Home
Cafeteria
Team Outings
Soft Skill Training +6 more
View more benefits

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Axio Mumbai Office Location

View all
Mumbai Office
Capital Float 407, Satellite Gazebo, B Wing, Fourth Floor Next to Solitaire Corporate Park, Chakala, Andheri East Mumbai
400093

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