Axio - Manager - Customer Relationship (1-4 yrs)

Responsibilities:

- Answer customer inquiries via email, and chat in a timely and professional manner. Resolve customer complaints and issues with tact and diplomacy.

- Escalate customer concerns to management when necessary.

- Provide product information and assistance to customers as needed.

- Ensure customer satisfaction by providing excellent service and support.

- Maintain accurate customer records in our customer relationship management (CRM) system.

- Collaborate with other teams such as sales and technical support to resolve customer issues.

- Stay up-to-date on product knowledge and industry trends to better assist customers. Continuously improve the customer support process by suggesting improvements and streamlining procedures.

Requirements:

- Any degree holder.

- Prior experience in Experience in Chat & Email support.

- Strong verbal and written communication skills.

- Ability to work under pressure and handle difficult customers.

- Ability to multitask and prioritize tasks effectively.

- Strong problem-solving and analytical skills.

- Proficiency in Microsoft Office and customer relationship management (CRM) software. Strong attention to detail and accuracy.

- Willingness to work flexible hours as needed