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1233 Capgemini Jobs

Senior Delivery Manager - GE Proficy

7-12 years

Mumbai

Senior Delivery Manager - GE Proficy

Capgemini

posted 4d ago

Job Description

The Service Delivery Manager MES is responsible for overseeing the implementation, support, and continuous improvement of Manufacturing Execution Systems (MES) within client organizations.

  • This role involves managing service delivery teams, ensuring customer satisfaction, and optimizing MES solutions to enhance manufacturing operations.
  • Oversee the end-to-end delivery of MES projects, including planning, execution, and post-implementation support.
  • Act as the primary point of contact for clients regarding MES services, addressing any issues, and ensuring high levels of customer satisfaction.
  • Lead and manage service delivery teams, including MES consultants, engineers, and support staff. Provide guidance, training, and mentorship to team members to enhance their skills and performance.
  • Identify opportunities for process improvements and optimization within MES solutions and service delivery practices.
  • Ensure that service delivery meets or exceeds the agreed-upon SLAs and performance metrics.
  • Coordinate with vendors and third-party service providers as needed to support MES implementations and support.
  • Prepare and present regular reports to senior management and clients on project status, service performance, and other relevant metrics.
  • Develop and implement risk mitigation strategies to address potential issues proactively.
  • Excellent problem-solving, analytical, and communication skills.
  • Hands on Project delivery on GE proficy plant applications

Employment Type: Full Time, Permanent

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Company Website
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43%
19%
8%
7%
5%
2%
16% candidates got the interview through other sources.
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What people at Capgemini are saying

3.0
 Rating based on 7 Senior Delivery Manager reviews

Likes

Understanding management

Dislikes

No hike no appraisal no promotion.. favouritism

Read 7 reviews

Senior Delivery Manager salary at Capgemini

reported by 57 employees with 16-22 years exp.
₹16.9 L/yr - ₹35.5 L/yr
11% less than the average Senior Delivery Manager Salary in India
View more details

What Capgemini employees are saying about work life

based on 38.8k employees
71%
88%
65%
85%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Capgemini Benefits

Submitted by Company
Salary
Flexible working
Leave
Mobility
Pension
Submitted by Employees
Work From Home
Cafeteria
Soft Skill Training
Health Insurance
Job Training
Gymnasium +6 more
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c 48, Godrej & Boyce Industry Estate, Vikhroli West Mumbai
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