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3.7

based on 40.9k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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1582 Capgemini Jobs

Team Lead

Capgemini Technology Services India Limited

 · 

3.7

 based on 40.9k Reviews

7-10 years

₹ 7.5 - 9L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Kolkata

Team Lead

Capgemini

posted 3hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Experience Management Branch Management Center Management Concreting Plaster Team Management

+ 3 more

Job Description


 

About The Role : 
  • Strong Communication & Customer Service Skills.
  • Minimum 5-7 years of international contact center experience.
  • Handling a team size of minimum 10-15 associates and their performance management.
  • Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools.
  • Prior digital/call centreexperience preferred.
  • Familiarity with Microsoft Office applications.
  • Must possess excellent written and oral communication, listening, and comprehension skills.
  • Must possess effective time management and organizational skills.


    •  

    Primary Skills 
  • Stellar customer service skills and the ability to de-escalate customer frustration.
  • Superior problem-solving skills and the ability to work independently and objectively.


    •  

    Secondary Skill 
  • Dedication to the customer experience with the ability to build and maintain strong relationships.
  • Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.

    • Employment Type: Full Time, Permanent

    Read full job description

    Capgemini Interview Questions & Tips

    Prepare for Capgemini Team Lead roles with real interview advice

    Top Capgemini Team Lead Interview Questions

    Q1. There are two teams ( team A and team B). Team A used delivered 150% and team B delivered 80%. Team B will help other team when required but ... read more
    asked in Team Lead interview
    View answers (2)
    Q2. How do you bring up the micro service application automatically which was down if multiple services are running in a cluster.
    asked in Team Lead interview
    View answer (1)
    Q3. What are the differences between accrual accounting and prepaid expenses as discussed in your college journal entries?
    asked in Team Lead interview
    View answer (1)
    View all 17 questions

    What people at Capgemini are saying

    3.4
     Rating based on 390 Team Lead reviews

    Likes

    Best place for those who whan good projects,skill development, learning,and long relationship with employers and onsite assignments.

    • Salary - Good
      • +6 more
    Dislikes

    Meals in cafeteria.

    Read 390 Team Lead reviews

    Team Lead salary at Capgemini

    reported by 3.8k employees with 3-18 years exp.
    ₹4.7 L/yr - ₹18 L/yr
    15% more than the average Team Lead Salary in India
    View more details

    What Capgemini employees are saying about work life

    based on 40.9k employees
    71%
    88%
    64%
    85%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Capgemini Benefits

    Submitted by Company
    Salary
    Flexible working
    Leave
    Mobility
    Pension
    Submitted by Employees
    Work From Home
    Cafeteria
    Soft Skill Training
    Health Insurance
    Job Training
    Gymnasium +6 more
    View more benefits

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    1st Floor, Unitech Hi-Tech Structures Ltd , IT/ITES SEZ, Info Space Complex, Tower A B & C Block , New Town, Rajarhat, West Bengal, Kolkata Kolkata
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