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3.8

based on 39.2k Reviews

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1041 Capgemini Jobs

Service Delivery Manager - Pune

Capgemini Technology Services India Limited

 · 

3.8

 based on 39.2k Reviews

9-12 years

Bangalore / Bengaluru

Service Delivery Manager - Pune

Capgemini

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

DevOps Medical Billing Incident Management Risk Management Middleware Process Improvement

+ 6 more

Job Description


 About The Role : - Grade Specific 
  • Successfully manage a RUN engagement by applying ITIL standards and by managing client expectations through SLA
  • Experienced in Managing Multi Org / Global implementations of Salesforce application (Sales, Service, Health clouds)
  • Management and be aware of KM processes that are necessary to effectively manage RUN
  • Responsible for proactive monitoring and ensuring high availability of salesforce applications
  • Responsible for the delivery of all RUN scope activities like Incident, Problem, Environment and Change Management
  • Responsible for quality KPIs through corrective and preventive maintenance activities by engaging in RCA/FMA process and resolutions.
  • Responsible for Weekly/Monthly SLA tracking and reporting
  • Must be able to drive Major Incident management process
  • Ensure minimizing all backlogs of issues reported from production
  • Should have strengths in project planning, resource budgeting/forecasting, estimations, and stakeholder management.
  • Experience in Integration/Middleware/Automation tools/ DevOps would be an added advantage


    •  Skills (competencies) 
    Salesforce Service Cloud
    Salesforce Health Cloud
    Salesforce Commerce Cloud
    Salesforce Billing
    Sales Cloud
    Risk Management
    Project Management
    Process Improvement
    (SDLC) Methodology

    Employment Type: Full Time, Permanent

    Read full job description

    Capgemini Interview Questions & Tips

    Prepare for Capgemini Service Delivery Manager roles with real interview advice

    People are getting interviews at Capgemini through

    (based on 3k Capgemini interviews)
    Job Portal
    Campus Placement
    Company Website
    Referral
    Walkin
    Recruitment Consultant
    43%
    19%
    8%
    7%
    5%
    2%
    16% candidates got the interview through other sources.
    High Confidence
    ?
    High Confidence means the data is based on a large number of responses received from the candidates.

    What people at Capgemini are saying

    4.2
     Rating based on 32 Service Delivery Manager reviews

    Likes

    Good politics

    Dislikes

    Reporting manager and hr always disconnected. Senior people who help Company to grow always neglected. Onsite rotation ended

    Read 32 reviews

    Service Delivery Manager salary at Capgemini

    reported by 390 employees with 11-19 years exp.
    ₹9.4 L/yr - ₹33 L/yr
    23% more than the average Service Delivery Manager Salary in India
    View more details

    What Capgemini employees are saying about work life

    based on 39.2k employees
    71%
    88%
    65%
    85%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Capgemini Benefits

    Submitted by Company
    Salary
    Flexible working
    Leave
    Mobility
    Pension
    Submitted by Employees
    Work From Home
    Cafeteria
    Soft Skill Training
    Health Insurance
    Job Training
    Gymnasium +6 more
    View more benefits

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