Service Delivery Operations Lead

Project Role :Service Delivery Operations Lead


Project Role Description :Manage end-to-end operations for client deals and delivery capabilities for a complex offering. Own service quality, cost, and leadership of delivery teams. Contribute to solution development, growth and sales.

Must have skills :DevOps, Cloud Infrastructure, AWS Administration, Service Delivery


Good to have skills :NA
Minimum

7.5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As a Service Delivery Operations Lead, you will manage end-to-end operations for client deals and delivery capabilities for a complex offering. Own service quality, cost, and leadership of delivery teams. Contribute to solution development, growth, and sales. Show creativity in problem-solving and decision-making.
Roles & Responsibilities:

Expected to be an SME

Collaborate and manage the team to perform

Responsible for team decisions

Engage with multiple teams and contribute on key decisions

Provide solutions to problems for their immediate team and across multiple teams

Lead continuous improvement initiatives

Develop and implement operational strategies

Ensure compliance with service level agreements
Professional & Technical Skills:

Must To Have Skills:Proficiency in DevOps, Service Delivery, Cloud Infrastructure, AWS Administration

Strong understanding of automation tools and processes

Experience in implementing CI/CD pipelines

Knowledge of containerization technologies like Docker and Kubernetes

Ability to troubleshoot and resolve infrastructure issues
Additional Information:

The candidate should have a minimum of 7.5 years of experience in DevOps

This position is based at our Chennai office

A 15 years full-time education is required
Qualifications
15 years full time education