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1176 Capgemini Jobs

ServiceNow Business Analyst

5-10 years

Pune, Chennai, Bangalore / Bengaluru

10 vacancies

ServiceNow Business Analyst

Capgemini

posted 55min ago

Job Role Insights

Flexible timing

Job Description

Location: Pune, Mumbai, Chennai, Hyderabad, Bangalore Coimbatore, Kolkata, Delhi NCR


Job description

  • Requirement specification for enhancement requests for existing ServiceNow tools and processes
  • Leading various ITSM customer working and focus groups to solicit requirements
  • Direct interaction with customers as well as on and off-shore development teams
  • Identify areas of process and tooling improvement
  • Ensure gaps are clearly defined and assessed
  • Functional specification of target state processes
  • Work closely with the development teams throughout all phases
  • Produce test strategies and engage actively in the testing phase
  • Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements
  • Work closely with BA s in other ITSM streams
  • Take an active role in customer and stakeholder engagement sessions
  • Take respective ownership throughout the project lifecycle
  • Ongoing involvement in continuous improvement of operating process and toolset enhancement
  • Conversant with Agile methods including SRUM

Primary Skills

  • Should have a deep and broad understanding of how ServiceNow delivers ITSM/ITOM/HRSD/ITBM/GRC to the organization and able to align business requirements to the specific way these are implemented within that platform
  • Exposure to the following key modules are required: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue
  • Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas
  • In-depth knowledge of the breadth of services and products offered by Service Management and the business areas supported

Secondary Skills

  • Can lead complex business briefings with senior stakeholders and able to shape complex solution definitions
  • Very proficient knowledge of the available business analysis tools and templates, able to guide others and able to evaluate possible other relevant tools and templates
  • Can manage the trade-offs of business analysis within time/cost/quality constraints
  • Is up to date with developments in individual area of expertise

Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at Capgemini through

(based on 3k Capgemini interviews)
Job Portal
Campus Placement
Company Website
Referral
Walkin
Recruitment Consultant
43%
19%
8%
7%
5%
2%
16% candidates got the interview through other sources.
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High Confidence means the data is based on a large number of responses received from the candidates.

What people at Capgemini are saying

Servicenow Business Analyst salary at Capgemini

reported by 7 employees with 6-10 years exp.
₹9 L/yr - ₹26 L/yr
At par with the average Servicenow Business Analyst Salary in India
View more details

What Capgemini employees are saying about work life

based on 39.5k employees
71%
88%
65%
85%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Capgemini Benefits

Submitted by Company
Salary
Flexible working
Leave
Mobility
Pension
Submitted by Employees
Work From Home
Cafeteria
Soft Skill Training
Health Insurance
Job Training
Gymnasium +6 more
View more benefits

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Capgemini Bangalore / Bengaluru Office Locations

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Bangalore Office
Capgemini, Crescent 2, Prestige Shantiniketan, Sadaramanagala Village, Whitefield Main Road Bangalore
Karnataka 560048
Bengaluru Office
Capgemini Business Services (India) Limited, Brigade Metropolis, Summit Tower ‘A’, 73/1, Garudacharpalya, Mahadevapura Post, Whitefield Main Road, Bengaluru Bengaluru
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