Support Analyst

We are seeking highly professional support agents with excellent communication skills to join our team. The ideal candidates will be responsible for handling inquiries and issues from US customers, providing top-notch customer service across multiple channels including email and chat. Successful applicants will have a strong ability to troubleshoot problems, offer effective solutions, and ensure customer satisfaction. They should be adept at managing a high volume of interactions while maintaining attention to detail and a positive demeanor. Previous experience in a customer support role is preferred, and familiarity with CRM systems is a plus. Join us to help create an outstanding customer experience for our valued US clients.

As a support agent, you will be responsible for managing interactions with US customers via chat and email. Your primary duties include promptly responding to customer inquiries, resolving issues, and providing detailed information about products or services. Youll also be expected to document interactions accurately and ensure a seamless and positive customer experience.