Unit Head Operation and Sale

KRA (Key Responsibility Areas) for a Clinic Incharge/Manager
1. Operational Management

• Oversee the day-to-day operations of the clinic, ensuring smooth functioning of all departments (Reception, consultation rooms, pharmacy. )
• Ensure patient flow is managed efficiently to minimize waiting times and maximize patient satisfaction.
• Supervise the implementation of standard operating procedures (SOPs) across all departments.
• Manage inventory and supply chain for medicines and other essential clinic materials.

2. Patient Care and Satisfaction

• Ensure high standards of patient care and address patient complaints or concerns promptly and effectively.
• Monitor and improve patient satisfaction by implementing feedback mechanisms and regular surveys.
• Ensure that all support staff follow established protocols for treatment, patient interactions, and care.
• Facilitate the communication between patients and healthcare providers, ensuring clarity on treatment plans, expectations, and outcomes.

3. Staff Management

• Lead, supervise and mentor the clinic staff, including doctors, administrative staff, and other personnel.
• Ensure staff members are adhering to their roles and responsibilities and support their professional development.
• Manage staff schedules, leaves, and shifts to ensure optimal coverage and operational efficiency.
• Conduct regular performance appraisals, provide constructive feedback, and manage conflict resolution within the team.

4. Revenue Management & Billing

• Ensure proper and accurate billing processes are followed, ensuring that all patient services are billed correctly.
• Oversee the financial transactions, including payments, receipts.
• Monitor clinic revenue and expenses to ensure that the clinic operates within the allocated budget.
• Develop strategies to increase revenue by promoting clinic services and patient retention programs.

5. Compliance & Legal

• Ensure the clinic complies with all applicable laws, including health and safety regulations, labor laws, and clinical standards.
• Maintain and update required licenses, certifications, and accreditations of the clinic.
• Oversee the compliance of patient data protection regulations (HIPAA or local equivalents) and other legal obligations.

6. Marketing and Business Development

• Implement and oversee marketing initiatives, health camps, and promotional events.
• Collaborate with the marketing department to increase clinic visibility and outreach, contributing to patient acquisition and retention.
• Build relationships with key stakeholders, such as local healthcare providers, hospitals, and pharmacies, to enhance patient referrals and business growth.

7. Quality Control and Improvement

• Continuously monitor the clinics performance and look for areas of improvement in service delivery.
• Implement quality control measures for clinical procedures, patient care, and administrative processes.
• Conduct regular audits to ensure adherence to clinical guidelines and improve service efficiency.
• Organize and conduct regular training for Support staff on quality standards, patient care and clinic protocols.

8. Reporting & Documentation

• Prepare regular reports on clinic performance, including financials, patient satisfaction, staff performance, and operational metrics.
• Ensure proper documentation of all clinic activities, including patient records,Next visit of patients . treatment plans, and compliance-related paperwork.
• Provide regular updates to senior management regarding clinic performance, challenges, and areas for improvement.

9. Technology & Equipment Management

• Oversee the maintenance and proper functioning of clinic technology and medical equipment.
• Ensure that all equipment is regularly serviced and complies with relevant safety and operational standards.
• Manage the implementation of clinic management software and other digital tools to streamline operations and patient care.

10. Emergency Management

• Develop and implement contingency plans for emergencies, such as medical emergencies, equipment failure, or staffing shortages.
• Ensure that all clinic staff are trained in emergency procedures and that the clinic is well-prepared to handle critical situations.
• Coordinate with external healthcare providers and hospitals in case of patient referrals or emergencies beyond the clinic's capacity.