Lead Business Execution Consultant

Wells Fargo is seeking a Business Execution Consultant. This team member will play a key role focused on delivering platform support and maintenance, operational and user support, driving adoption across various marketing and support platforms.

In this role, you will:

• Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives
• Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics
• Determine areas of strength or Business Execution opportunity within defined scope of work
• Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations
• Utilize independent judgment to guide moderate risk deliverables
• Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business
• Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business
• Collaborate and consult with leaders and executive management
• Provide work direction to less experienced Strategy and Execution staff

Required Qualifications:

• 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Provide user support and perform maintenance activities for workflow tools such as Aprimo
• Provide support, governance, development, and maintenance for operational platforms such as Aprimo
• Use no/low code configuration functionality within the tools to enable features and functionality not available to the end-users.
• Play a significant role with User Acceptance Testing (UAT)for new features and functionality.
• Work with partners to define and deliver requirements for operational and process adherence tracking/reporting
• Ensure controls are met such as Downtime Tracking, User Access, and recertification.
• 2+ years of experience with Marketing technology platforms especially in workflow tools like Aprimo or Red Oak
• Experience with rolling out and supporting a complex marketing applications
• Ability to identify business improvement opportunities and drive completion of tasks, projects and initiatives
• Advanced proficiency with Atlassian tools such as Jira, Jira Service Desk and Confluence
• Ability to learn new systems and interfaces in a fast-paced environment
• Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
• User Acceptance Testing (UAT) experience
• Excellent verbal, written, and interpersonal communication skills.

Job Expectations:

• Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
• Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
• Work independently to make recommendations for support function by providing support and leadership
• Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
• Collaborate and consult with team leaders in developing project plans, policies and procedures
• Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners
• Experience in one or a combination of the following: marketing and workflow platform business support, project management, implementation, business operations or strategic planning in financial services demonstrated through work or military experience
• Strong knowledge of and proficiency with Atlassian tools such as Jira, Jira Service Desk and Confluence