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3.8

based on 47.1k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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29 Cognizant Business Associate Jobs

Business Associate

0-1 years

₹ 2 - 2.3L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Business Associate

Cognizant

posted 4d ago

Job Description

Job summary
We are seeking a motivated and enthusiastic Business Manager with 0 to 1 year of experience to join our team. This role is perfect for individuals who are passionate about customer service and looking to grow their career in a dynamic work-from-home environment. The position requires working night shifts to ensure seamless operations and exceptional customer support.

Responsibilities
  • Manage customer inquiries and provide timely and accurate responses to ensure high levels of customer satisfaction.
  • Oversee daily operations and ensure that all customer service processes are followed effectively.
  • Provide support to customers by resolving issues and addressing concerns promptly.
  • Collaborate with team members to improve customer service strategies and enhance overall customer experience.
  • Monitor customer feedback and implement changes to improve service quality.
  • Maintain detailed records of customer interactions and transactions.
  • Analyze customer service data to identify trends and areas for improvement.
  • Develop and implement customer service policies and procedures.
  • Train and guide new team members on customer service best practices.
  • Ensure compliance with company policies and industry regulations.
  • Utilize customer service software and tools to manage customer interactions efficiently.
  • Participate in team meetings and contribute to the development of customer service initiatives.
  • Stay updated with industry trends and best practices to continuously improve customer service delivery.

  • Qualifications
  • Must have excellent communication skills to interact effectively with customers.
  • Should possess strong problem-solving abilities to address customer issues promptly.
  • Must be detail-oriented to maintain accurate records and documentation.
  • Should have the ability to work independently and manage time efficiently.
  • Must be proficient in using customer service software and tools.
  • Should have a positive attitude and a customer-centric approach.

  • Certifications Required
    Customer Service Excellence Certification or equivalent is preferred.

    Employment Type: Full Time, Permanent

    Read full job description

    Cognizant Interview Questions & Tips

    Prepare for Cognizant Business Associate roles with real interview advice

    People are getting interviews at Cognizant through

    (based on 3.6k Cognizant interviews)
    Job Portal
    Campus Placement
    Company Website
    Referral
    Walkin
    Recruitment Consultant
    33%
    25%
    11%
    8%
    6%
    3%
    14% candidates got the interview through other sources.
    High Confidence
    ?
    High Confidence means the data is based on a large number of responses received from the candidates.

    What Business Associate at Cognizant are saying

    3.8
     Rating based on 16 Business Associate reviews

    Likes

    Very security and very friendly culture in office

    Dislikes

    Nothing dislikes because every one good

    Read 16 reviews

    Business Associate salary at Cognizant

    reported by 166 employees
    ₹1 L/yr - ₹9.9 L/yr
    14% more than the average Business Associate Salary in India
    View more details

    What Cognizant employees are saying about work life

    based on 47.1k employees
    66%
    87%
    70%
    73%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Cognizant Benefits

    Submitted by Company
    Shape your career
    Invest in yourself
    Learn and grow
    Keep current
    Stay healthy
    Give back
    Submitted by Employees
    Health Insurance
    Cafeteria
    Work From Home
    Free Transport
    Soft Skill Training
    Job Training +6 more
    View more benefits

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    Cognizant Bangalore / Bengaluru Office Location

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    Bengaluru Office
    Cognizant, Baghmane Tech Park, 65/2 -1, Adjacent LRDE, Byrasandra, C.V.Raman Nagar Bengaluru
    Karnataka 560093

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