HSE&C Business Support Analyst - TSI

Production Operations Business Support Group

• Manage daily triage of IRIS tickets and ensure all incoming support requests received within ServiceNow ticketing system are categorized appropriately and allocated to the right work-stream, obtaining any further information or analysis as required to enable classification
• Execute resolution of system related business support tickets within acceptable timelines, ensuring that the true nature of the problem is understood and involving technical and discipline expertise as required
• Responsible for master data maintenance, working with the Product Advisors and Systems Tools Lead to apply the appropriate levels of governance and MoC, prior to implementation
• Coordination and execution of systems related communications and facilitation and maintenance of the communication channels and processes associated with the Community of Practice
• Maintenance of training support material, including quick reference guides, reference documents and master data reports
• Coordination of processes for system user access management and maintenance of role mapping matrices
• Support validation and testing for processed system defect fixes and enhancements prior to release to system production environments
• Focus on user experience improvement and delivering efficient and effective service management
• Deliver progress updates, relevant change management information, and system training via Community of Practice calls or other training sessions

• Graduate in CS/IT or Systems Engineering with preferred experience in the Oil Gas Industry

• NA

• SAP S4 HANA
• ServiceNow
• PowerBi

• Relevant Experience of 1-3 years

• 4-7 Years

• Strong experience working with SAP applications, Business Objects, ServiceNow (Ticket Management), PowerBi, SharePoint, O365, excel, etc.
• Previous experience of working in an agile/Devops environment
• Experience in analysis, troubleshooting, investigating, problem solving
• Knowledge of requirements associated with recording, reporting learning from HSSE events
• Good communication skills (oral and written) and ability to explain technical issues to non-technical audiences
• Strong analytical skills as part of a problem-solving mindset
• Remains calm under pressure, flexible approach to changing priorities

• Experience with IRIS, OneCSR or CTM would be advantageous

• Business Analysts
• Business Teams
• IE and Digital Teams

Up to 10% travel should be expected with this role This role is eligible for relocation within country This position is not available for remote working Agility core practices, Analytical Thinking, Commercial Acumen, Communication, Creativity and Innovation, Data Analysis, Decision Making, Digital fluency, Integration, Managing strategic partnerships, Research and insights, Risk Management, Stakeholder Engagement, Stakeholder Management, Sustainability awareness and action