Business Analyst

Department - Information Technology

Report to: Senior Manager - BSG

Grade - B2/B3

A. Position Summary:

S/he will be accountable for quality delivery of changes in Web based application. Consult with Developers/users to evaluate business requirements, evaluate existing or proposed systems.

B. Key Responsibilities:

1. S/he is expected to devote Approx. 60% time as a Business Analyst and 40% in production support for workflow system
2. S/he is expected to manage production support for web application which includes resolving issues/SR within defined TAT
3. Creation of BRD, on the basis of requirement received from user. Also document the gap in BRD.
4. Review the delivery / modules programs as per approved BRD.
5. S/he is expected to manage Internal stakeholder management for BAU
6. S/he is expected to manage Ticketing Management for all web application
7. S/he is expected to manage Month end support for smooth business processing
8. Consult with developer/user to evaluate business requirements, evaluate existing or proposed systems.
9. Get the UAT completed within defined UAT window.
10. Vendor management which includes processing of invoices within TAT.

C. Job Specifications:

Qualifications:

MCA / B.Tech / B.C.A. or equivalent

Experience:

• 2 to 4 years total experience.
• At least 1-3 years of experience in Life Insurance as a Business Analyst.
• Must have managed production support.
• Should have prior work experience with functional user.
• Life Insurance knowledge is mandatory.

D. Key Technical Skills and Core Behavioral Competencies

• Strong problem solving, analytical skills.
• Well versed in Life insurance knowledge.
• Demonstrated business orientation, correctly analyze business situation and foresee implications of major decisions with in-depth understanding of regulatory issues backed by strong commercial and business acumen
• Conceptual thinking - takes the right factors into account when developing solutions and demonstrate analytical thinking.
• Drive for results - Passion for learning and development, focuses on continuous improvement regarding work processes and able to work hard to achieve set goals.
• The candidate should possess the tact and ability to negotiate with and manage multiple stakeholders including board members, shareholders and regulatory authorities
• Strong interpersonal skills. Resourceful self-starter, proactive, results and execution-oriented team player Entrepreneurial spirit, pro-active attitude, be self-driven and detail oriented, possess excellent business judgment and excellent networking and relationship management skills
• Strong organizational skills with ability to manage multiple priorities. High energy levels, and works well under pressure to meet deadlines
• Proven ability to lead and manage projects and deliver business results, in a rapidly changing and cross-functional matrix environment
• Experience leading/managing and empowering others, and ability to work effectively in a culturally diverse international work group
• Process orientation with continuous improvement methodology
• Resourceful, pragmatic and realistic approach to analysis with limited data and time
• A sincere, well-intentioned professional with strong ethical values