Execution Senior Analyst, Helpdesk

Grade I Responsible for providing elemental procurement, programme and stakeholder management support for the hub or at site, conducting day-to-day (non-category aligned) procurement execution activities under supervision, in order to meet the Service Level Agreements and Operational Level Agreements for procurement operations.

Entity:

Finance

Job Family Group:

Procurement & Supply Chain Management Group

Overview: At bp, we re reimagining energy for people and our planet. We have a bold ambition be a net zero company by 2050 or sooner, and help the world get to net zero. Creating a more efficient business that makes the best use of its resources is a critical part of getting there. And that s what our new global business services (GBS) centre in Pune, India is here to do - put digital at the heart of our business and accelerate the transformation of bp s business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance, and customer service, the GBS centre will drive pioneering digital solutions and agile ways of working.

Key Accountabilities and Challenges:

End to end Procure to Pay Knowledge from Invoice processing to Payments & Sourcing to Pay.

Fix stuck payments and share timely status with Suppliers.

Handle all incoming calls/emails/tickets/Live chat.

Resolve issues and call out to the relevant channel if/when required; however, providing first level resolution is of utmost importance.

Coordinate with multiple Accounts Payable team, Buyers, Vendor Master, IT if required, to provide final resolution to the recipient.

Deliver training in relation to Ariba Usage to Supplier and Buyers.

Deliver training to suppliers for PO confirmation, service entry sheet and Invoice submission.

To perform a trend analysis on repeat calls/emails and provide ideas to eliminate the repeated calls/emails.

Timely and relevant customer feedback and status update.

• Collaborator Management:

Timely and relevant customer feedback and status update.

Challenge current process and performance practices, proposing and delivering enhancements to process & KPI s to meet the ongoing requirements of the GBS Leadership Team.

• Due Diligence:

Conduct daily checks to avoid redundancies in logging of calls, emails & tickets.

Check for accuracy of the details logged.

Analyse the contents of the tickets and assign it the relevant resolver group.

Ensure that all tickets are closed accurately, whilst always adhering to processes.

Participate in continuous improvement initiatives by proposing system and process enhancements.

Working hours (ANZ/ASPAC/UK/Europe/US shift) to support Business Partners.

Qualifications, Competencies & Approach :

Essential Education & Experience-

• Bachelor s Degree in, Finance, Accounting (B.com).
• Minimum 5-8 years of experience handling a client-service oriented function with experience in management of large corporate initiatives/projects, critical thinking, relationship management and processes.
• Good understanding of source to pay and general accounting practices.
• Proficient in PSCM applications including ARIBA, SAP and Salesforce.
• Direct process management experience including standard methodologies, driving innovation, continuous improvement, technologies, processes, procedures and tools.
• Experience of working cross culturally and in an international environment.
• Ability to communicate and influence across different levels in the organisation.
• Engaging and collaborative way of working.
• Resilient and authority in working in varied environment.

Approaches:

Be responsible for your success - Accountable for delivering innovative business outcomes; Seeks opportunities to improve and digitize process delivery; Adheres to safe and ethical work practices.

Think big - Actively builds own knowledge, capabilities, and skills for the future; Values partnership and collaborates to achieve results.

Be curious - Willing to suggest new ways of working, processes, and technologies; Ensures the delivery and improvement of digital solutions to benefit customers.

Effortless customer experiences - Understands customer needs and delivers digital detailed self-service customer experiences.

Digital first - Applies creative digital solutions to address problems.

Key Competencies:

• Operational Perfection - Has a sound understanding of process and workflow streamlining, problem resolution and organisational change.
• Risk Management - Identifies external and internal factors that impact risk and mitigation opportunities. Identifies potential new or emerging risks / threats and implements mitigation plans.
• Change Management - Builds energy around a change using a systematic approach to transition from the present to the desired state.
• Digital Fluency - Optimally uses digital guidance, tools, methodologies, and security measures for operating as a digital business. Uses digital tools to collaborate, organize, plan and reflect on digital data.
• Analytical Thinking - Systematically breaks down a complex problem or process into component parts using logical analysis techniques to reach a solution. Logically assesses relationships, grasps interdependencies, and reviews trends within a complex problem or situation. Challenges assumptions and reliability of acquired information.
• Decision Making - Makes decisions affecting both own tasks and those of others. Combines a variety of factors including commercial awareness, risk, and financial expertise to make appropriate decisions and derive insights.
• Innovation - Adapts existing processes, methods, and ways of working to drive efficiency. Uses digital technologies to develop new ideas, projects, and opportunities.
• Influencing - Identifies areas of alliance and disagreement, evaluates options and potential outcomes, and plans influencing strategy. Identifies short term customer needs and communicates benefits to the collaborator. Knows when and how to use the chain of command.
• Problem Solving - Evaluates and prioritises problems for own area. Resolves problems in a timely way, using a combination of logic and experience to make decisions and address problems.
• Relationship Management - Establishes and handles relationships with peers and internal business partners to achieve results.
• Eye For Business - Identifies new or alternative approaches to performing business activities more efficiently.

Come, join our bp team!

Travel Requirement

Negligible travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agreements and negotiations, Analytical Thinking, Building sustainability, Category spend profiling, Category Strategy, Commercial Acumen, Communication, Cost modelling, Decision Making, Digital fluency, Market Analysis, Negotiation planning and preparation, Sourcing strategy, Stakeholder Management, Supplier Selection, Sustainability awareness and action, Value creation and management

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.